ServiceNow Developer (ITSM Module)

Relevance Lab; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A dynamic technology firm in India seeks a ServiceNow Developer with over 4 years of experience to support ongoing development and maintenance. The ideal candidate will ensure adherence to requirements and collaborate closely with business analysts. Strong analytical skills and a Bachelor’s degree are required. This role offers opportunities for professional growth in a collaborative environment.

Qualifications

• 4+ years of extensive ServiceNow Development experience.
• Experience in documenting requirements and configurations.
• Certification on ServiceNow modules will be preferred.

Responsibilities

• Develop and provide ongoing support in ServiceNow.
• Ensure development meets documented and approved requirements.
• Assist Business Analyst with documentation.

Skills

ServiceNow Development

Analytical thinking

Team collaboration

Troubleshooting

Communication

Education

Bachelor’s degree or above

Certified System Administrator

Certification on ServiceNow modules

Tools

MID Server

IntegrationHub

REST API

SOAP

Job description

• 4+ years of extensive ServiceNow Development experience in developing as per the requirement and providing ongoing support and maintenance
• Familiar with IT service management processes and best practices
• Ensures development starts only after documented and approved requirements are shared by Business Analyst.
• Strict adherence to Platform design standards and strategies
• Ensures agreed timelines are met or asks for support as needed
• Assists BA in documentation and revises the same as necessary. Ensures all configurations are documented and stored in a central repository
• Attends meetings and provides status updates
• Keeps the BA updated with all the progress and works very closely with them
• Ensures all items in developer checklist are followed
• Resolves technical escalations, including responding to defects
• Process Automation: Flow Designer, Workflows, Notifications, SLA Management
• Data Management: Import Sets, Data Sources, Transform Maps, Update Sets, Reports, Performance Analytics, Dashboards
• Access Management: Roles, Reference Qualifiers, ACLs
• Integration Knowledge: REST API, SOAP, JSON, IntegrationHub
• Tools: MID Server, Discovery Credentials, Update Sets
• Soft Skills: Analytical thinking, team collaborationf, troubleshooting, communication
• 4+ experience in ServiceNow development
• Experience on improving health of the platform referring to health scan of instance.
• Extensive experience working with clients and users.
• Good interpersonal skills and ability to work with diverse and remote team

Education

• Bachelor’s degree or above.
• Certified System Administrator is mandatory
• Certification on ServiceNow modules will be preferred

How to Apply

Be part of a collaborative, fast-paced team at the forefront of innovation and technology advancements. Not only will you enjoy your work life at Relevance Lab, you’ll also have the opportunity to grow your skills and career. If you are passionate about driving results, we’d love to talk with you.