Service Now Mid Level Intermediate Developer - CMDB

Bahwan CyberTek; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading technology service provider in India is seeking a ServiceNow Mid-Level Developer to manage, enhance, and support the Configuration Management Database (CMDB). The ideal candidate should have over 4 years of focused ServiceNow development experience and deep knowledge of IT Service Management processes. This role requires strong problem-solving skills and the ability to collaborate with data owners to maintain data quality and integrity. Certification in ServiceNow is essential, along with experience in data ingestion and reporting functionalities.

Qualifications

• 5+ years of IT industry experience.
• 4+ years of hands-on ServiceNow development experience focusing on CMDB.
• Experience in IT Service Management (ITSM).

Responsibilities

• Configure and enhance the CMDB for ITSM processes.
• Establish data quality maintenance processes.
• Work with data owners to keep the CMDB updated.
• Govern Access Control Rules for data safety.
• Develop reporting features for CMDB using ServiceNow and external tools.

Skills

ServiceNow development

Data quality management

Incident Management

Problem Management

Change Management

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Power BI

REST

SOAP

Job description

Overview

The ServiceNow Mid-Level/Intermediate Developer (CMDB) will design, implement and support the ServiceNow platform with focus on the Configuration Management Database (CMDB). This role requires strong development skills to resolve defects, deliver enhancements, and build features keeping in alignment with ServiceNow development best practices. The developer will work closely with data owners to identify opportunities for CMDB expansion and improvement and will also be responsible for ensuring data quality and integrity.

Position Responsibilities

• Configure and enhance the (CMDB) in support of our IT Service Management (ITSM) processes including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
• Establish processes around the maintenance and improvement of data quality.
• Work with data owners to audit and review the CMDB, ensuring it is kept up-to-date and evergreen.
• Implement and govern Access Control Rules (ACL) ensuring data safety.
• Improve CMDB alignment with CSDM best practices and concepts.
• Develop and support data ingestion pipelines for improved CMDB data quality using import sets, transform maps, and automated imports via REST/SOAP.
• Build and deploy reporting features focused on the CMDB internal to ServiceNow and leveraging additional tools such as Power BI.
• Troubleshoot issues, implement bug fixes and identify root cause analysis for all issues. Follow and adhere to all IT Service Management (ITSM) processes.
• Maintain and continuously improve understanding of the processes, standards, policies, working methods, and interfacing tools.
• Identify areas for IT Service Management (ITSM) and Configuration Management Database (CMDB) process improvement.

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology or related field.
• 5+ years of IT industry experience.
• 4+ years of hands‑on ServiceNow development experience with focus on the CMDB.
• Expertise in IT Service Management (ITSM): Incident Management, Problem Management, Change Management, Request Management, Knowledge Management and Configuration Management Database (CMDB).
• Experience working with data owners to keep CMDB data evergreen.

TETECHNICAL SKILLS REQUIREMENTS

• 4+ years of hands‑on ServiceNow development experience.
• Certifications: ServiceNow Certified System Administrator (CSA) is required. Certified Application Developer (CAD) and the ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) is a plus.
• Troubleshooting experience and root cause analysis capabilities.
• Experience building custom CMDB tables and leveraging automated import capabilities.
• Experience with development and enhancement of ServiceNow integrations using Representational State Transfer (REST) and Simple Object Access Protocol (SOAP).
• Knowledge of ITIL framework is desirable.
• SAFe Agile Framework experience is desirable.