ServiceNow Developer - CMDB Data Analyst

Shashwath Solution; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Shashwath Solution is seeking a skilled ServiceNow Developer with a strong focus on CMDB data analysis. The role involves designing, developing, and maintaining CMDB configurations aligned with ITSM and ITOM processes.

You will automate ITOM workflows, integrate CMDB with ITSM modules, and build dashboards for actionable insights. The ideal candidate has 5+ years of experience, deep knowledge of CMDB/ITOM/ITSM, and proficiency in JavaScript and ServiceNow scripting.

Qualifications

• 5+ years of experience in ServiceNow development.
• Strong understanding of CMDB, ITOM, and ITSM modules.
• Expertise in ServiceNow scripting (JavaScript, Script Includes).
• Experience with ServiceNow workflows, business rules, and UI policies.
• Knowledge of ITIL processes.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Design, develop, and maintain CMDB configurations for data accuracy and consistency.
• Enrich CMDB data through automation and system integrations.
• Analyze CMDB data to identify gaps and inconsistencies; implement data quality checks.
• Automate ITOM processes using ServiceNow workflows, scripts, and integrations.
• Develop custom applications to enhance ITOM capabilities and optimize workflows.
• Integrate CMDB with ITSM modules (Incident, Problem, Change) for seamless workflows.
• Create custom reports and dashboards to visualize CMDB data.
• Troubleshoot CMDB and ITOM issues and resolve performance bottlenecks.

Skills

CMDB data management

ITOM

ITSM

ServiceNow scripting

Workflow automation

JavaScript

Data modeling

Problem solving

Communication skills

Team collaboration

Tools

ServiceNow

REST/API integration

Script Includes

Job description

We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations.

Key Responsibilities:

• CMDB Data Management:
• Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency
• Enrich CMDB data through automation and integration with other systems
• Analyze CMDB data to identify gaps and inconsistencies
• Implement data quality checks and validation rules
• ITOM Process Automation:
• Automate ITOM processes using ServiceNow workflows, scripts, and integrations
• Develop custom applications to enhance ITOM capabilities
• Optimize ITOM workflows to improve efficiency and reduce manual effort
• ITSM Integration:
• Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows
• Develop custom integrations to synchronize data between systems
• Reporting and Analytics:
• Create custom reports and dashboards to visualize CMDB data
• Analyze data to identify trends and opportunities for improvement
• Provide insights to IT operations teams to support decision-making
• Problem Solving and Troubleshooting:
• Troubleshoot CMDB and ITOM issues
• Identify and resolve performance bottlenecks
• Provide technical support to end-users

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow development
• Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules
• Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.)
• Experience with ServiceNow workflows, business rules, and UI policies
• Knowledge of ITIL processes
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified Application Developer)
• Experience with ServiceNow integration with other systems
• Knowledge of data modeling and database design

Mandatory Key Skills CMDB,ServiceNow development,data modeling,JavaScript,Data Management,ITSM, ServiceNow integration, ITOM,ServiceNow*