ServiceNow Developer - CMDB Data Analyst

Shashwath Solution; Dadri; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Shashwath Solution is seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The role requires deep knowledge of ServiceNow ITSM and ITOM modules and the ability to design, develop, and maintain CMDB configurations.

You will enrich CMDB data through automation, implement data quality checks, and develop integrations to synchronize data across systems. Additionally, you will create reports and dashboards to visualize CMDB insights and support IT operations teams.

Qualifications

• 5+ years of experience in ServiceNow development.
• Deep knowledge of CMDB, ITOM, and ITSM modules.
• Proficiency in JavaScript, Script Includes, workflows, and UI policies.

Responsibilities

• CMDB data management and configuration maintenance.
• Automate ITOM processes using ServiceNow workflows, scripts, and integrations.
• Integrate CMDB with Incident, Problem, Change for seamless workflows.
• Create reports and dashboards to visualize CMDB data.
• Troubleshoot CMDB and ITOM issues and optimize performance.

Skills

ServiceNow

CMDB

ITOM

ITSM

JavaScript

Automation

Tools

Workflows

Script Includes

UI Policies

Data Modeling

Job description

We are seeking a highly skilled ServiceNow Developer with a strong focus on CMDB data analysis. The ideal candidate will have a deep understanding of ServiceNow ITSM and ITOM modules and be able to effectively design, develop, and maintain CMDB configurations.

Key Responsibilities:

• CMDB Data Management:
• Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency
• Enrich CMDB data through automation and integration with other systems
• Analyze CMDB data to identify gaps and inconsistencies
• Implement data quality checks and validation rules
• ITOM Process Automation:
• Automate ITOM processes using ServiceNow workflows, scripts, and integrations
• Develop custom applications to enhance ITOM capabilities
• Optimize ITOM workflows to improve efficiency and reduce manual effort
• ITSM Integration:
• Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows
• Develop custom integrations to synchronize data between systems
• Reporting and Analytics:
• Create custom reports and dashboards to visualize CMDB data
• Analyze data to identify trends and opportunities for improvement
• Provide insights to IT operations teams to support decision-making
• Problem Solving and Troubleshooting:
• Troubleshoot CMDB and ITOM issues
• Identify and resolve performance bottlenecks
• Provide technical support to end-users

Required Skills and Qualifications:

• 5+ years of experience in ServiceNow development
• Strong understanding of ServiceNow CMDB, ITOM, and ITSM modules
• Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.)
• Experience with ServiceNow workflows, business rules, and UI policies
• Knowledge of ITIL processes
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow certifications (e.g., Certified Application Developer)
• Experience with ServiceNow integration with other systems
• Knowledge of data modeling and database design

Mandatory Key Skills CMDB,ServiceNow development,data modeling,JavaScript,Data Management,ITSM, ServiceNow integration, ITOM,ServiceNow*