Servicenow Developer - CMDB

Cloudxtreme; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cloudxtreme in Hyderabad, India is seeking a skilled ServiceNow CMDB Engineer to design and maintain the CMDB, configure CI classes, attributes, and relationships per CSDM, and implement discovery and service mapping.

You will build data integrations with SCCM and other tools using REST/SOAP and IntegrationHub, write server-side and client-side scripts, and provide guidance to IT teams while ensuring data integrity and reliable CMDB operations.

Qualifications

• Experience designing and maintaining CMDB within the CSDM framework.
• Implement discovery and service mapping to visualize CI relationships.
• Configure IRE for data reconciliation across sources.
• Develop and maintain integrations between CMDB and external systems using APIs.

Responsibilities

• Troubleshoot CMDB data discrepancies and integration failures.
• Provide technical guidance to IT teams on CMDB best practices.
• Analyze requirements with stakeholders to design CMDB solutions.
• Create comprehensive data models and configuration documentation.

Skills

ServiceNow CMDB

JavaScript

Discovery

Service Mapping

REST/SOAP APIs

IntegrationHub

SCCM

Flow Designer

Education

Bachelor's degree in IT/CS

Tools

IntegrationHub

REST APIs

SCCM

Job description

Role & responsibilities

• CMDB configuration and customization: Design, develop, and maintain the CMDB, including configuring Configuration Item (CI) classes, attributes, and relationships according to the Common Service Data Model (CSDM) framework.
• Discovery and service mapping: Implement, manage, and configure ServiceNow Discovery to automate IT asset identification and track CIs. Configure and maintain Service Mapping to build and visualize relationships between CIs.
• Identification and reconciliation: Configure and use the Identification and Reconciliation Engine (IRE) to manage data imports from multiple sources and ensure data integrity within the CMDB.
• Integrations: Develop and maintain integrations between the ServiceNow CMDB and other IT systems (e.g., SCCM, monitoring tools, cloud services) using REST/SOAP APIs and IntegrationHub to ensure comprehensive and accurate CI data.
• Scripting and development: Write and maintain server-side (JavaScript, Glide API) and client-side (JavaScript) scripts, as well as Flow Designer actions, to enhance CMDB functionality and automate processes.

Collaboration and support

• Troubleshooting: Diagnose, isolate, and resolve complex CMDB-related issues, such as data discrepancies, integration failures, and discovery errors.
• Technical guidance: Provide technical support and guidance to other IT teams, process owners, and stakeholders regarding CMDB best practices and capabilities.
• Requirements analysis: Collaborate with business analysts and stakeholders to gather technical requirements and design sustainable CMDB solutions.
• Documentation: Create and maintain technical documentation, such as data models, configuration specifications, and process guides.