Service now Developer CMDB

Cloudxtreme; Hyderabad, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cloudxtreme seeks an IT CMDB specialist to design and maintain a ServiceNow CMDB aligned with the CSDM framework. You will configure CI classes, attributes, and relationships to reflect the real IT landscape.

You will implement Discovery and Service Mapping to visualize CI relationships, and use IRE for data reconciliation. You will build integrations with SCCM, monitoring tools, and cloud services via REST/SOAP APIs and IntegrationHub, while developing automation with JavaScript.

Qualifications

• Experience designing and maintaining CMDBs with focus on data integrity and policy alignment.
• Familiarity with CSDM framework and CI data modeling.
• Ability to implement and optimize ServiceNow Discovery and Service Mapping.
• Knowledge of data reconciliation using the Identification and Reconciliation Engine (IRE).
• Experience building integrations with external systems via REST/SOAP APIs and IntegrationHub.

Responsibilities

• CMDB configuration and customization: Design, develop, and maintain the CMDB, including configuring CI classes, attributes, and relationships according to CSDM.
• Discovery and service mapping: Implement and manage ServiceNow Discovery and Service Mapping to visualize CI relationships.
• Identification and reconciliation: Configure IRE to manage data imports and ensure CMDB data integrity; Develop integrations with SCCM, monitoring tools, and cloud services.
• Scripting and development: Write server-side and client-side JavaScript, Glide API, and Flow Designer actions to enhance CMDB functionality.

Job description

• CMDB configuration and customization: Design, develop, and maintain the CMDB, including configuring Configuration Item (CI) classes, attributes, and relationships according to the Common Service Data Model (CSDM) framework.
• Discovery and service mapping: Implement, manage, and configure ServiceNow Discovery to automate IT asset identification and track CIs. Configure and maintain Service Mapping to build and visualize relationships between CIs.
• Identification and reconciliation: Configure and use the Identification and Reconciliation Engine (IRE) to manage data imports from multiple sources and ensure data integrity within the CMDB. Integrations: Develop and maintain integrations between the ServiceNow CMDB and other IT systems (e.g., SCCM, monitoring tools, cloud services) using REST/SOAP APIs and IntegrationHub to ensure comprehensive and accurate CI data.
• Scripting and development: Write and maintain server-side (JavaScript, Glide API) and client-side (JavaScript) scripts, as well as Flow Designer actions, to enhance CMDB functionality and automate processes.

Collaboration and support

• Troubleshooting: Diagnose, isolate, and resolve complex CMDB-related issues, such as data discrepancies, integration failures, and discovery errors.
• Technical guidance: Provide technical support and guidance to other IT teams, process owners, and stakeholders regarding CMDB best practices and capabilities.
• Requirements analysis: Collaborate with business analysts and stakeholders to gather technical requirements and design sustainable CMDB solutions.
• Documentation: Create and maintain technical documentation, such as data models, configuration specifications, and process guides.