Servicenow Developer

SHI; Hyderabad; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

SHI India is hiring ServiceNow Developers for our GCC Hyderabad location. The Specialist II (Developer) will design, develop, configure, and optimize ServiceNow solutions to drive automation and business outcomes, acting as both a technical contributor and client-facing advisor.

You will lead discovery, implement ITSM/ITOM/CSM/HRSD/GRC, build workflows, and integrate with external systems using REST/SOAP, MID Server, and Integration Hub.

Qualifications

• Translate business requirements into scalable ServiceNow designs and user stories.
• Strong client-facing communication and stakeholder management.
• Experience with ITSM, ITOM, CSM, HRSD, and GRC modules.
• Familiarity with ITIL processes and governance.
• Understanding secure data handling and cross-system integrations.

Responsibilities

• Lead discovery workshops to map current processes and identify improvements.
• Design, develop, and configure ServiceNow applications across ITSM, ITOM, CSM, HRSD and GRC.
• Build and maintain workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts.
• Develop integrations via REST/SOAP APIs, MID Server, and Integration Hub.
• Create automated tests and support UAT; participate in platform upgrades and release management.
• Support CMDB design, data modeling, and governance; ensure data accuracy and reconciliation.
• Provide knowledge transfer and post-deployment support to client teams.
• Collaborate with architects, business analysts, and project managers to deliver solutions.

Skills

ServiceNow

JavaScript/ Glide API

Flow Designer

REST/SOAP Integrations

ITSM/ITOM/CSM/HRSD/GRC

ATF

Education

CSA Certification

CAD Certification

CIS Certification

ITIL 4 Foundation

Tools

Jira

Git

DevOps tools

MID Server

Integration Hub

ATF

Job description

We SHI India is hiring ServiceNow Developers for Our GCC Hyderabad Location.

Role Summary

The ServiceNow Specialist II (Developer) serves as a critical bridge between client business requirements and the ServiceNow platform’s technical capabilities. This role is responsible for designing, developing, configuring, and optimizing ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes. The Specialist II operates as both a technical contributor and client‑facing advisor, ensuring scalable, secure, and high‑performing platform implementations.

Key Responsibilities

• Process Consultation & Solution Design
  • Lead discovery workshops to assess current‑state processes and identify improvement opportunities
  • Translate business requirements into scalable, outcome‑driven ServiceNow designs and user stories
  • Recommend best practices and industry standards to optimize workflows and automation
• Platform Development & Configuration
  • Design, develop, and configure ServiceNow applications across modules such as ITSM, ITOM, CSM, HRSD, and GRC
  • Build and maintain workflows using Flow Designer, Business Rules, Script Includes, UI Policies, and Client Scripts
  • Develop custom applications and enhancements using ServiceNow Studio and scoped applications
• Integration & Automation
  • Architect and implement integrations with external systems using REST/SOAP APIs, MID Server, and Integration Hub
  • Automate complex business processes leveraging orchestration and event‑driven architecture
  • Ensure secure and reliable data exchange across enterprise systems
• Testing, Deployment & Quality Assurance
  • Develop and execute unit tests, system tests, and support User Acceptance Testing (UAT)
  • Build automated test frameworks and regression testing strategies using ATF (Automated Test Framework)
  • Support platform upgrades, patching, and release management activities
• CMDB & Data Integrity
  • Support CMDB design, data modeling, and governance practices
  • Ensure data accuracy, reconciliation, and alignment with CSDM (Common Service Data Model)
• Customer Engagement & Enablement
  • Act as a trusted advisor to stakeholders, providing technical guidance and platform best practices
  • Deliver knowledge transfer, training, and post‑deployment support to client teams
  • Collaborate with cross‑functional teams including architects, business analysts, and project managers
• Continuous Improvement & Governance
  • Identify opportunities to enhance platform performance, scalability, and maintainability
  • Adhere to development standards, security policies, and governance frameworks
  • Contribute to documentation, knowledge base articles, and reusable assets

Technical Skills (Expanded)

• Strong proficiency in:
  • ServiceNow scripting (JavaScript, Glide API)
  • Flow Designer and Workflow Editor
  • REST/SOAP integrations and APIs
  • ServiceNow UI technologies (UI Builder, Service Portal, Now Experience)
  • CMDB design and CSDM framework
• Experience with:
  • Integration Hub, MID Server, and orchestration
  • Automated Test Framework (ATF)
  • Source control and CI/CD pipelines (Git, DevOps tools)
  • Performance analytics and reporting dashboards
  • Security, ACLs, and role‑based access controls

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ITIL 4 Foundation

Additional Requirements

• Strong understanding of ITIL concepts and service management processes
• Experience working with Jira or similar product
• Ability to translate business requirements into technical solutions
• Strong communicator both written and verbal
• Experience working in Agile/Scrum delivery environments
• Strong troubleshooting and problem‑solving skills across platform and integrations
• Ability to manage multiple priorities and work in fast‑paced environments
• Experience supporting platform upgrades and version migrations
• Strong documentation skills (technical specs, runbooks, SOPs)
• Proven ability to improve operational efficiency through automation
• Knowledge of governance, risk, and compliance principles (especially for GRC work)
• Familiarity with cloud platforms (Azure, AWS) and enterprise architecture concepts