ServiceNow CMDB + AIOps developer

TechAIVV Technologies; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

TechAIVV Technologies seeks an experienced ServiceNow Developer specializing in CMDB and AIOps. You will design AI Agents, GenAI integrations, and automation for ITSM/ITOM, and build scalable CMDB, Discovery, and Event Management solutions.

Applicants should have 7+ years in IT/ServiceNow and 5+ years of hands-on development, with strong analytical and cross-functional collaboration skills. This role focuses on AI-driven improvements and enterprise-grade governance.

Qualifications

• 7+ years IT/ServiceNow experience.
• At least 5 years hands-on ServiceNow development.
• 2+ years CMDB + AIOps hands-on.
• Experience with AI/GenAI and automation.
• Strong ITSM/ITOM experience across CMDB, Discovery, Event Management.
• Good ITIL knowledge (Incident/Problem/Change).
• Experience identifying automation and AI-driven improvements.
• Strong analytical, problem-solving and communication skills.
• Ability to translate business requirements into technical solutions.

Responsibilities

• Design and implement AI Agents, Agentic AI, GenAI for ServiceNow ITSM/ITOM.
• Develop and enhance ServiceNow apps, workflows, integrations and automation.
• Implement AI-driven automation, predictive insights, intelligent routing and self-service solutions.
• Configure and customize CMDB, Discovery, Event Management and other ITOM capabilities.
• Translate business requirements into scalable and maintainable ServiceNow solutions.
• Collaborate with stakeholders, operations, architects and engineers.
• Identify opportunities to leverage AI/ML and GenAI for improvements.
• Ensure adherence to ServiceNow development standards, security and governance.
• Troubleshoot, optimize and continuously improve existing ServiceNow apps.

Skills

ServiceNow dev

CMDB

AIOps

GenAI

ITSM/ITOM

AI/ML

Discovery

Automation

Incident routing

Stakeholder mgmt

Communication

Tools

ServiceNow Studio

Job description

ServiceNow Experience: Minimum 5 Years as a ServiceNow Developer

Role Summary

We are looking for experienced ServiceNow CMDB + AIOps Developers with strong hands-on expertise in ServiceNow development, ITOM/CMDB, and AI-driven automation. The ideal candidate should be capable of designing and implementing AI/GenAI and Agentic AI solutions within ServiceNow to improve ITSM/ITOM operations, automation, predictive insights, intelligent routing, and self-service capabilities.

Key Responsibilities

• Design, develop, and implement AI Agents, Agentic AI, GenAI, and intelligent automation solutions for ServiceNow ITSM and ITOM.
• Develop and enhance ServiceNow applications, workflows, integrations, and automation across ITSM, ITOM, and CMDB.
• Design and implement AI-driven automation, predictive insights, intelligent incident routing, and self-service solutions.
• Configure and customize CMDB, Discovery, Event Management, and other ITOM capabilities.
• Analyze business and operational requirements and translate them into scalable and maintainable ServiceNow solutions.
• Collaborate with business stakeholders, operations, architects, and engineering teams throughout solution design and implementation.
• Identify opportunities to leverage AI/ML and GenAI for improving service operations, incident management, problem management, and operational efficiency.
• Ensure solutions adhere to ServiceNow development standards, security, governance, performance, scalability, and best practices.
• Troubleshoot, optimize, and continuously improve existing ServiceNow applications and integrations.

Required Skills & Experience

• 7+ years of relevant IT/ServiceNow experience, with a minimum of 5 years of hands‑on ServiceNow development experience.
• Minimum 2 years of hands‑on experience in ServiceNow CMDB + AIOps – Mandatory.
• Strong hands‑on experience with AI, GenAI, Machine Learning, Agentic AI, or intelligent automation.
• Strong ServiceNow development experience across ITSM and ITOM.
• Hands‑on experience with CMDB, Discovery, Event Management, and service operations.
• Good understanding of ITIL processes, including Incident, Change, Problem, and Knowledge Management.
• Experience in identifying and implementing automation and AI‑driven operational improvements.
• Strong analytical, problem‑solving, design‑thinking, stakeholder‑management, and communication skills.
• Ability to work effectively with cross‑functional teams and translate business requirements into technical solutions.

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, CIS‑ITSM, CIS‑Discovery, CIS‑ITOM, or relevant certifications.
• Experience with Agentic AI frameworks, AI orchestration, or GenAI implementation within enterprise environments is an added advantage.

Key Focus Areas:

ServiceNow Development | CMDB | AIOps | ITOM | ITSM | AI/GenAI | Agentic AI | Automation | Discovery | Event Management | Integrations