ServiceNow AI Ops Architect

Careernet; Kolkata District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Careernet is seeking a Senior ServiceNow Architect specialized in AIOps and ITOM to design and implement enterprise-scale solutions. You will lead discovery, service mapping, event management, and CMDB efforts, while enabling predictive analytics and intelligent incident workflows.

Strong leadership and mentoring will be essential to drive architecture governance across IT and DevOps teams. The role requires deep expertise in CMDB governance, CSDM, and experience integrating ServiceNow with

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field.
• Strong hands-on experience architecting ServiceNow AIOps and ITOM solutions.
• Deep knowledge of CMDB governance, CI relationships, and CSDM.
• Experience integrating ServiceNow with monitoring platforms (Splunk, Dynatrace, AppDynamics, Nagios, etc.).
• Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.

Responsibilities

• Design and architect enterprise-scale ServiceNow AIOps solutions to enhance IT operations and service reliability.
• Lead the implementation of ServiceNow ITOM modules including Event Management, Discovery, Service Mapping, Cloud Discovery, and CMDB.
• Design intelligent event correlation, alert aggregation, and noise reduction strategies using AIOps capabilities.
• Configure Predictive AIOps features for anomaly detection and operational intelligence.
• Build integrations with enterprise monitoring tools via REST/SOAP, IntegrationHub, and MID Servers.
• Mentor teams, conduct design reviews, and provide architectural guidance and technical leadership.

Skills

ServiceNow AIOps

ITOM

Discovery

Service Mapping

Event Management

CMDB

CSDM

Predictive AIOps

REST/SOAP Integrations

JavaScript / Glide APIs

Flow Designer

IntegrationHub

Education

Bachelor's or Master's in CS/IT/Engineering

Tools

Flow Designer

IntegrationHub

MID Servers

REST APIs

SOAP APIs

Glide APIs

Job description

Key Skills: ServiceNow, ServiceNow Discovery, Service Mapping Servicenow Developer, ITOM

Roles and Responsibilities:

• Design and architect enterprise-scale ServiceNow AIOps solutions to enhance IT operations and service reliability.


• Lead the implementation of ServiceNow ITOM modules, including Event Management, Discovery, Service Mapping, Cloud Discovery, and CMDB.


• Design intelligent event correlation, alert aggregation, and noise reduction strategies using ServiceNow AIOps capabilities.


• Configure Predictive AIOps features for anomaly detection, operational intelligence, and proactive issue identification.


• Design and implement CSDM-compliant CMDB architecture, governance, and Configuration Item (CI) lifecycle management.


• Integrate ServiceNow with enterprise monitoring tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.


• Configure Event Rules, Alert Correlation Rules, Alert Intelligence, and Operational Intelligence to improve incident response.


• Develop automation workflows using Flow Designer, IntegrationHub, Orchestration, and Workflow Designer.


• Design automated incident creation, remediation, and operational workflows to reduce manual effort.


• Develop and customize ServiceNow applications using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Policies.


• Build integrations with third-party enterprise applications using REST APIs, SOAP APIs, IntegrationHub, and MID Servers.


• Lead CMDB health improvement initiatives, ensuring accurate CI relationships, data quality, and governance.


• Define architecture standards, security controls, scalability guidelines, and ServiceNow platform best practices.


• Support ServiceNow platform upgrades, performance tuning, optimization, and release management.


• Collaborate with infrastructure, cloud, DevOps, security, and enterprise architecture teams to deliver integrated solutions.


• Mentor development teams, conduct design reviews, and provide architectural guidance and technical leadership.


• Prepare solution architecture documents, technical designs, implementation roadmaps, and operational documentation.


• Participate in Agile ceremonies, sprint planning, and solution governance activities.

Skills Required:

• Strong experience architecting ServiceNow AIOps and ITOM solutions.


• Hands-on expertise with Discovery, Service Mapping, Event Management, Cloud Discovery, CMDB, and CSDM.


• Deep understanding of Predictive AIOps, Alert Intelligence, Event Correlation, and Operational Intelligence.


• Strong experience integrating ServiceNow with monitoring platforms such as Splunk, Dynatrace, AppDynamics, SolarWinds, SCOM, Prometheus, Grafana, and Nagios.


• Proficiency in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.


• Experience with IntegrationHub, REST APIs, SOAP APIs, MID Servers, and enterprise integrations.


• Strong knowledge of CMDB governance, CI relationships, Discovery Patterns, and ServiceNow best practices.


• Experience with ServiceNow platform administration, upgrades, security, and performance optimization.


• Familiarity with Agile, Scrum, DevOps, and CI/CD practices.


• Excellent leadership, stakeholder management, communication, analytical, and problem-solving skills.

Education: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).