ServiceNow CMDB Administrator

NowVia; Chennai District; On-site; INR 1,300,000 - 2,100,000; Full time

Job summary

NowVia is seeking an experienced ServiceNow CMDB Administrator to join our growing practice and help build, maintain, and optimize enterprise CMDB environments.

You will work hands-on with CMDB Administration, Configuration Management, CSDM, Discovery, IRE, and CMDB Governance, collaborating with Infrastructure, Cloud, Security, and Application teams to improve data quality and deliver actionable insights via dashboards. Certifications CSA/Implementation Specialist preferred.

Qualifications

• Hands-on experience with ServiceNow CMDB Administration, CI classes, relationships, and data model.
• Experience with CMDB Health, IRE, Data Manager, and CMDB Governance.
• Knowledge of ITIL Configuration Management processes and best practices.
• Platform administration including Business Rules, UI Policies, Notifications, and Roles & Access Management.
• Maintain CMDB data accuracy, governance through health checks and audits.
• Configure and manage IRE, CMDB Health, Data Manager, CI Relationships, and CI Lifecycle.
• Support and maintain Discovery data and ensure accurate CI population.
• Collaborate with Infrastructure, Cloud, Security, and Application teams to improve CMDB data quality.
• Develop reports and dashboards for CMDB compliance and insights.
• Perform platform administration, upgrades, user management, and documentation.
• Troubleshoot CMDBrelated issues and drive continuous improvements.

Responsibilities

• Administer, maintain, and optimize the ServiceNow CMDB platform.
• Troubleshoot CMDB issues and drive continuous improvements.
• Configure and manage IRE, CMDB Health, Data Manager, CI Relationships, and CI Lifecycle.
• Support and maintain Discovery data and ensure accurate CI population.
• Collaborate with Infrastructure, Cloud, Security, and Application teams to improve CMDB data quality.
• Develop and maintain reports and dashboards for CMDB compliance and operational insights.

Skills

ServiceNow CMDB Administration

Configuration Management

CMDB Governance

Discovery

ITIL processes

Business Rules

UI Policies

Notifications

Roles & Access Management

Tools

ServiceNow MID Server

Identification & Reconciliation Engine (IRE)

CMDB Health

Job description

NowVia is looking for an experienced ServiceNow CMDB Administrator to join our growing ServiceNow practice and help build, maintain, and optimize enterprise CMDB environments.

If you have handson expertise in ServiceNow CMDB Administration, Configuration Management, CSDM, Discovery, and CMDB Governance, we'd love to connect with you!

Experience: 58 Years

• ServiceNow CMDB Administration and Configuration Management.
• Strong understanding of CMDB Architecture, CSDM, CI Classes, CI Relationships, and Data Model.
• Experience with CMDB Health, Identification & Reconciliation Engine (IRE), Data Manager, and CMDB Governance.
• Handson experience with ServiceNow Discovery and MID Server administration.
• Knowledge of ITIL Configuration Management processes and best practices.
• ServiceNow platform administration, including Business Rules, UI Policies, Notifications, Roles & Access Management.
• Administer, maintain, and optimize the ServiceNow CMDB platform.
• Ensure CMDB data accuracy, completeness, integrity, and governance through regular health checks and audits.
• Configure and manage IRE, CMDB Health, Data Manager, CI Relationships, and CI Lifecycle.
• Support and maintain Discovery data and ensure accurate CI population.
• Collaborate with Infrastructure, Cloud, Security, and Application teams to improve CMDB data quality.
• Develop and maintain reports and dashboards for CMDB compliance and operational insights.
• Perform platform administration, upgrades, user management, and documentation.
• Troubleshoot CMDBrelated issues and drive continuous improvements.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist Discovery and/or CMDB.

Why Join NowVia

• Opportunity to work on enterprisescale ServiceNow implementations.
• Be part of a fastgrowing ServiceNow consulting and technology team.
• Collaborative work culture with continuous learning and career growth opportunities. .