ServiceNow Business Analyst

Tekwissen India; Bengaluru; Remote; INR 1,500,000 - 2,200,000; Full time

Job summary

TekWissen Group is seeking a ServiceNow Business Analyst for a remote, PAN India role. You will partner with stakeholders and technical teams to deliver platform enhancements, document requirements and support Agile delivery.

Responsibilities include gathering business needs, translating them into user stories with acceptance criteria, and coordinating testing. Strong SN SPM experience and Agile certification are preferred for this role.

Qualifications

• 3+ years as BA/analyst supporting enterprise systems or tech initiatives.
• Agile, Lean-Agile, Scaled Agile or related certification.
• Hands-on ServiceNow SPM experience including Demand/Planning.
• Strong requirements elicitation, process mapping, documentation and stakeholder mgmt.
• Experience in Agile or hybrid delivery environments with user story creation.

Responsibilities

• Partner with stakeholders, product owners, process owners and tech teams to gather, analyze and document needs.
• Translate requirements into clear user stories, acceptance criteria, flows and docs.
• Facilitate requirements workshops, interviews, backlog refinement, sprints and UAT.
• Analyze current processes, identify gaps, and propose improvements aligned to platform goals.
• Collaborate with SN admins, developers, architects, QA, and delivery leads to validate designs.
• Create and maintain BRDs, functional specs, process maps, test scenarios and release notes.
• Use ServiceNow SPM to manage demands, user stories, enhancements, defects and agile work.

Skills

Agile delivery

Stakeholder management

Requirement elicitation

Process mapping

Analytical skills

Education

Agile certification

Tools

ServiceNow

ServiceNow SPM

Job description

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.

Position:

ServiceNow Business Analyst

Location:

PAN India

Work Type:

Remote

Job Type:

Full Time

Job Description:

• Business Analyst ServiceNow Platform Team

Position Summary

• We are seeking a detail-oriented Business Analyst with ServiceNow experience to partner with business stakeholders, product owners, and technical teams in delivering platform enhancements, process improvements, and enterprise technology solutions. This role will include responsibilities for working with the platform team to gather and document requirements, analyze business processes, support Agile delivery, and coordinate testing.

Key Responsibilities

• Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business needs and functional requirements.
• Translate business requirements into clear user stories, acceptance criteria, process flows, decision logs, and functional documentation.
• Assist with facilitating requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning discussions, demos, and user acceptance testing activities.
• Analyze current-state business processes, identify gaps or inefficiencies, and recommend practical improvements that align with platform capabilities and business goals.
• Collaborate with ServiceNow administrators, developers, architects, QA resources, and delivery leads to clarify requirements and validate solution designs.
• Create and maintain documentation including business requirements, functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
• Use ServiceNow Strategic Portfolio Management (SPM) to manage demands, user stories, enhancements, defects, and agile development processes

Required Qualifications

• 3+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or similar role supporting enterprise systems or technology initiatives.
• Agile, Lean-Agile, Scaled Agile, or related certification.
• Hands-on experience working on the ServiceNow Strategic Portfolio Management (SPM) module with practical experience managing work in Demand Management, Collaborative Work Management, and Strategic Planning capabilities
• Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, documentation, and stakeholder management.
• Experience working in Agile or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria definition.
• Ability to communicate effectively with both technical and non-technical audiences and translate business needs into actionable delivery requirements.
• Strong analytical, problem-solving, facilitation, and organizational skills.
• Ability to manage multiple priorities, work independently, and deliver high-quality documentation in a fast-paced environment.

Preferred Qualifications

• Experience supporting ServiceNow implementations, upgrades, platform modernization efforts, or cross-functional workflow automation initiatives.
• Experience preparing executive summaries, status updates, process documentation, training guides, or adoption materials.
• Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.

TekWissen Group is an equal opportunity employer supporting workforce diversity