ServiceNow Business Analyst

CH01 CHE Fresenius Medical Care (Schweiz) AG; Bengaluru; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

CH01 CHE Fresenius Medical Care (Schweiz) AG in Bengaluru offers a Hybrid ServiceNow Business Analyst role. You will bridge business needs and IT solutions, gather requirements, and drive agile delivery for ServiceNow implementations.

The ideal candidate holds CSA certification, has experience leading SCRUM sessions, and demonstrates strong analytical and stakeholder-management skills, with Health & Safety knowledge as a plus.

Qualifications

• Certified ServiceNow Administrator (CSA) certification is required.
• Strong experience hosting SCRUM sessions with development teams.
• Excellent analytical and stakeholder management skills; Health & Safety knowledge is a plus.

Responsibilities

• Serve as a BA for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Collaborate with business leaders, process owners, and IT to gather and analyze requirements for ServiceNow implementations.
• Conduct workshops and stakeholder interviews to understand pain points and optimization opportunities.
• Act as a liaison between business teams and IT to ensure ServiceNow solutions align with objectives.
• Facilitate UAT activities and gather feedback to validate system functionality.
• Provide technical guidance to developers and ServiceNow administrators.
• Stay updated on ServiceNow best practices and industry trends in Health & Safety compliance.
• Analyze existing business processes to identify automation opportunities using ServiceNow capabilities.

Skills

CSA certification

SCRUM facilitation

Business Analyst

ServiceNow

Analytical skills

Communication skills

Stakeholder management

Team collaboration

Health & Safety compliance

Tools

ServiceNow

Job description

## ServiceNow Business AnalystApplyremote type: Hybridlocations: Bangalore KA, INDtime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 31, 2026 (30+ days left to apply)job requisition id: R0261024**Job Summary:** We are seeking a skilled **ServiceNow Business Analyst** to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business processes, and facilitating agile development methodologies to drive efficiency and automation.**Key Responsibilities:*** Serve as a **Business Analyst** for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives.* Collaborate with business leaders, process owners, and IT teams to **gather and analyze requirements** for ServiceNow implementations.* Conduct **workshops and stakeholder interviews** to understand pain points, business challenges, and optimization opportunities.* Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives.* Facilitate **User Acceptance Testing (UAT)** activities, gathering feedback to validate system functionality.* Provide **technical guidance and mentorship** to developers and ServiceNow administrators.* Stay updated on **ServiceNow best practices and industry trends**, particularly in Health & Safety compliance.* Analyze existing business processes and identify areas for **automation and optimization** using ServiceNow capabilities.**Qualifications & Skills:*** **Certified ServiceNow Administrator (CSA)** certification is required.* Strong experience in hosting and facilitating **SCRUM sessions** with development teams.* Proven experience as a **Business Analyst**, preferably within the ServiceNow ecosystem.* Strong analytical and problem-solving skills with a keen attention to detail.* Excellent **communication and stakeholder management** skills.* Ability to work collaboratively across business and technical teams.* Experience in Health & Safety compliance is a plus.**Why Join Us?*** Work on impactful projects that drive business transformation.* Be part of an innovative and fast-paced team.* Opportunities for professional development and ServiceNow certifications.* Competitive salary and benefits package.