ServiceNow Business Analyst

PlanetLink Solutions

Chennai District

On-site

INR 800,000 - 1,200,000

Full time

14 days+

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Job summary

A leading technology solutions provider in Chennai is seeking an experienced ServiceNow Business Analyst. You will collaborate with stakeholders to gather requirements, analyze data flows, and lead process improvements. The ideal candidate has over 5 years of experience in business analysis, particularly within the life science or healthcare domain. Strong understanding of Agile methodologies is essential. This role offers full-time employment with competitive benefits.

Qualifications

Minimum of 5+ years of experience as a Business Analyst, preferably in life science/healthcare.
Proficiency in business analysis methodologies and tools.
Excellent analytical, problem-solving, and decision-making skills.

Responsibilities

Collaborate with stakeholders to gather detailed requirements.
Analyze business processes and recommend solutions.
Create comprehensive documentation including specifications and user guides.
Facilitate communication between stakeholders and IT teams.
Assist in test plans to ensure quality standards.
Provide training and support to end-users.

Skills

Agile Methodologies

Requirement Elicitation Techniques

SQL

Excel

JIRA

Confluence

Job description

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Information Technology Recruiter / Talent Acquisition / Hiring

Role: ServiceNow Business Analyst

Exp: Servicenow Platform

Experience as a Business Analyst with experience of working in a technology environment, using business analysis tools/techniques to design and deliver business change
At least 5+ years of experience working as Functional / Business Analyst.
Should have a good understanding of Agile Methodologies.
Should have a good understanding of SAFe Practices.
Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management.
Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items.

Other Responsibilities

Requirements Gathering: Collaborate with stakeholders to understand their business needs and translate them into detailed requirements and functional specifications.
Data Analysis: Analyze business processes, data flows, and systems to identify areas for improvement and recommend solutions.
Process Improvement: Lead efforts to improve existing business processes by identifying inefficiencies and suggesting enhancements.
Documentation: Create comprehensive documentation, including business requirements, functional specifications, process maps, and user guides.
Stakeholder Communication: Facilitate effective communication between business stakeholders, IT teams, and external vendors to ensure project success.
Quality Assurance: Assist in the development and execution of test plans to ensure solutions meet the defined requirements and quality standards.
Training and Support: Provide training and support to end-users to ensure successful implementation and adoption of new systems and processes.

Qualifications

Minimum of 5+ years of experience as a Business Analyst, preferably from life science / healthcare domain. Technical Skills: Proficiency in business analysis methodologies - Agile frameworks. Experience with data analysis tools (e.g., SQL, Excel) and project management software like JIRA, Confluence.

Soft Skills: Excellent analytical, problem-solving, and decision-making skills. Strong communication, interpersonal, and leadership abilities. Ability to work independently and as part of a team.

Seniority level