Business Analyst

Kreeyaa Llc; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Kreeyaa Llc in Hyderabad is seeking a Business Analyst with experience in ServiceNow or Salesforce to bridge business needs and IT solutions. You will gather requirements, translate them into functional specs, and support delivery through testing and deployment.

The role emphasizes stakeholder collaboration, strong communication, and familiarity with ITSM/CRM workflows. Travel to client sites may be required.

Qualifications

• 4+ years as Business Analyst in IT/digital transformation projects
• Hands-on with ServiceNow or Salesforce
• Strong understanding of ITSM, CRM, or enterprise workflow solutions
• Excellent communication, documentation, and stakeholder management skills

Responsibilities

• Engage with business stakeholders to understand processes, requirements, and pain points
• Document business and functional requirements, user stories, and workflows
• Work with ServiceNow / Salesforce teams to design and validate solutions
• Support configuration, testing (UAT), and deployment activities
• Ensure solutions align with business objectives and best practices
• Assist in Change Management and user adoption initiatives

Skills

ServiceNow

Salesforce

ITSM

CRM

Stakeholder management

Documentation

Communication

Tools

ServiceNow

Salesforce

Job description

Role Summary:
We are seeking a Business Analyst with experience in ServiceNow or similar enterprise platforms such as Salesforce. This role involves working closely with business stakeholders and technical teams to gather requirements, translate them into functional specifications, and support the delivery of successful solutions.

Key Responsibilities:

• Engage with business stakeholders to understand processes, requirements, and pain points
• Document business and functional requirements, user stories, and workflows
• Work with ServiceNow / Salesforce teams to design and validate solutions
• Support configuration, testing (UAT), and deployment activities
• Ensure solutions align with business objectives and best practices
• Assist in Change Management and user adoption initiatives

Required Skills & Experience:

• Over 4 plus years of experience as a Business Analyst in IT / digital transformation projects
• Hands-on experience with ServiceNow or Salesforce (Preferred)
• Strong understanding of ITSM, CRM, or enterprise workflow solutions
• Excellent communication, documentation, and stakeholder management skills

Preferred Qualifications:

• ServiceNow or Salesforce certifications
• Experience working in Agile / Scrum environments

Location: Hyderabad (with client site visits as required)