ServiceNow Business Analyst -SPM

Innova Solutions; India; Remote; INR 1,800,000 - 3,000,000; Full time

Job summary

A leading IT services provider is seeking a ServiceNow Business Analyst for a remote role from India. The candidate will work on Strategic Portfolio Management processes, lead workshops, and collaborate with stakeholders to translate business needs into actionable ServiceNow solutions. Ideal applicants possess 7+ years of experience and a Master's degree from a Tier 1 or 2 institution.

Qualifications

• 7+ years of experience as a Business Analyst, Product Manager, or Product Owner.
• Expertise in Strategic Portfolio Management (SPM) processes.
• Ability to simplify complex concepts for communication across teams.
• Experience in large-scale transformation projects.
• Familiarity with Common Service Data Model (CSDM) is a plus.
• Solid understanding of ServiceNow platform capabilities.
• Excellent communication and interpersonal skills.
• Ability to simplify complex concepts and communicate across teams.

Responsibilities

• Develop product and implementation roadmaps aligned with business goals.
• Lead design workshops with business stakeholders.
• Collaborate with other Business Analysts to maintain a product backlog.
• Promote ServiceNow’s out-of-the-box capabilities while ensuring business requirements are met.
• Provide guidance on process improvements and platform capabilities.
• Stay updated with ServiceNow product developments to ensure future-proof designs.
• Prepare and conduct product demos and proof-of-concept sessions.

Skills

Business Analysis

ServiceNow platform

Agile methodologies

Communication skills

Leadership in workshops

Enterprise Architecture

CSDM Knowledge

Effective Communication

Education

Master’s degree from Tier 1/2 institutions

Engineering or University degree in relevant fields

Tools

ServiceNow

Job description

Overview

Job Title: ServiceNow Business Analyst – Strategic Portfolio Management (SPM)

Contract Type: Contract

Project Duration: 4 years (annual renewable contract)

Location: Remote from India (Client based in France)

Start Date: ASAP

Minimum Experience Required: 7+ years

Education:

• Master’s degree (Bac+5) ideally from Tier 1/2 institutions
• Engineering or University degree in Computer Science, Ergonomics, or related field

Mandatory Skills:

• 6+ years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform
• Expertise in Strategic Portfolio Management (SPM), including PPM, demand, project, resource management, strategic planning, and enterprise architecture planning
• Strong understanding of Agile methodologies, especially SAFe
• Experience in large-scale transformation projects
• Familiarity with Common Service Data Model (CSDM) is a plus
• Solid understanding of ServiceNow platform capabilities
• Excellent communication and interpersonal skills
• Ability to simplify complex concepts and communicate effectively across teams
• Experience in leading workshops and conducting demos

Preferred Skills:

• Experience in working with distributed, multicultural teams
• Proactive mindset with a focus on continuous improvement
• Ability to advocate for out-of-the-box ServiceNow solutions while aligning with business needs

Role Details

The selected candidate will contribute to the design and implementation of ServiceNow SPM processes and workflows. Acting as a bridge between internal stakeholders and external implementation partners, the candidate will play a key role in translating business needs into actionable ServiceNow solutions.

Responsibilities

• Develop product and implementation roadmaps aligned with business goals and ServiceNow best practices
• Lead design workshops with business stakeholders
• Collaborate with other Business Analysts to build and maintain a product backlog
• Promote ServiceNow’s out-of-the-box capabilities while ensuring business requirements are met
• Provide guidance on process improvements and platform capabilities
• Stay updated with ServiceNow product developments to ensure future-proof designs
• Prepare and conduct product demos and proof-of-concept sessions

Organisation and Context

The role is part of a global digital transformation team focused on driving strategic priorities, enhancing digital capabilities, and delivering end-to-end service management. The team values speed, simplicity, business value, and global collaboration.

Job Function and Seniority

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting