ServiceNow BA

Tata Consultancy Services; Chennai District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services (TCS) in Chennai seeks senior BA/ITOM specialist with deep ServiceNow ITOM expertise. You will translate business needs into ITOM outcomes, define CMDB data models, governance, and dashboards, and lead stakeholder workshops to ensure operational readiness.

Requirements include hands-on experience with Discovery, Service Mapping, Event Management, and BRD/FRD/U.S. stories, plus a strong emphasis on data quality and traceability.

Formación

• Deep understanding of ServiceNow ITOM and CMDB data models.
• Hands-on BA experience with Discovery, Service Mapping, Event Management (ITOM Health) and CMDB data models.
• Ability to translate business outcomes into ITOM capabilities, patterns and KPIs.
• Experience in Requirements & Process Engineering and defining To-Be processes.
• Proficient in BRDs/FRDs/Use Cases/User Stories and maintaining traceability.
• Knowledge of CMDB governance, data quality rules, reconciliation, and health dashboards.
• Experience designing event intake models, correlation rules and deduplication policies.
• Ability to design operational dashboards for NOC/SRE stakeholders.
• Skilled in stakeholder analysis, workshops, UAT facilitation, and adoption playbooks.

Responsabilidades

• Translate business needs into ITOM capabilities, patterns and KPIs.
• Design and govern CMDB data models, CI classes/attributes and relationships.
• Create data quality rules and reconciliation processes for CMDB health.
• Develop event intake models, correlation rules and deduplication policies.
• Build and present operational dashboards for NOC/SRE teams.
• Lead stakeholder workshops and facilitate UAT with adoption readiness.

Conocimientos

ServiceNow ITOM Suite

Discovery

Service Mapping

Event Management ITOM Health

CMDB data models

Requirements & Process Engineering

BRDs/FRDs/Use Cases/User Stories

To-Be processes

Traceability

CMDB Governance

Data Quality

CSDM-aligned data models

CI classes/attributes

Relationship mapping

Data quality rules

CMDB health dashboards

Event intake models

Correlation rules

Deduplication policies

Operational dashboards

Stakeholder analysis

RACI

Workshops

UAT facilitation

Adoption playbooks

Operational readiness

Training collateral

Educación

15 years of full-time education

Descripción del empleo

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 10 – 14 Yrs

What we are looking for

Must Have

• Deep Understanding of ServiceNow ITOM Suite
• Hands-on BA experience with Discovery, Service Mapping, Event Management (ITOM Health), and CMDB data models. Able to translate business outcomes into ITOM capabilities, patterns, and KPIs.
• Requirements & Process Engineering
• Strong skills in eliciting, documenting, and prioritizing requirements (BRDs/FRDs/Use Cases/User Stories), defining To-Be processes, and maintaining traceability through delivery.
• CMDB Governance & Data Quality
• Experience defining CSDM-aligned data models, CI classes/attributes, relationship mapping, data quality rules, reconciliation, and CMDB health dashboards.
• Event & Alert Operations Design
• Ability to design event intake models, correlation rules, deduplication policies, noisy alert reduction, and operational dashboards for NOC/SRE stakeholders.

Stakeholder & Change Management

• Skilled in stakeholder analysis, RACI, workshops, UAT facilitation, adoption playbooks, and defining operational readiness criteria and training collateral
• 15 years of full-time education

Disclaimer: We encourage you to register at www.tcs.com/careers for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities.

Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication . For any such request you may write to careers.tcs.com.