Servicenow Architect

Vihiraconsultancy

Pune District

In loco

INR 400.000 - 900.000

Tempo pieno

3 giorni fa

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Vantaggi offerti da questo lavoro

Competitive compensation

Senior leadership role

Shape enterprise ServiceNow roadmap

Exposure to complex integrations

Mentor and grow ServiceNow team

Descrizione del lavoro

Vihiraconsultancy in Pune seeks a Senior ServiceNow Architect to own the technical vision, design, and governance of the ServiceNow platform. This hands-on leadership role acts as the organization's top technical authority on ServiceNow.

You will mentor developers and admins, lead integrations across ERP/HRIS, ensure platform standards, data models, and security, and align the roadmap with business needs while guiding upgrades and continuous improvement.

Competenze

10+ years of enterprise IT experience with at least 5 years delivering ServiceNow solutions at scale.
Experience delivering complex enterprise integrations using IntegrationHub, REST/SOAP, MID Server, and event/messaging patterns.
Experience leading technical teams and owning delivery quality across multiple concurrent workstreams.
Deep platform expertise in JavaScript, Glide, Flow Designer, Service Portal, ACLs/security, CMDB/CSDM, and performance optimization.
Strong understanding of ITSM/ITIL processes and enterprise architecture.
Excellent communication skills with the ability to influence engineers and executives.

Mansioni

Own end-to-end solution architecture across ServiceNow product lines, including ITSM, ITOM, ITBM/SPM, HRSD, CSM, and SecOps, as applicable.
Define platform standards, design patterns, data models, and governance for scalability, performance, security, and maintainability.
Translate business requirements into technical designs and make build-vs-configure decisions.
Architect integrations with ERP, HRIS, CMDB sources, identity/SSO, monitoring tools, and third-party APIs.
Design integrations using IntegrationHub, REST/SOAP web services, MID Servers, event-driven patterns, and data-import strategies.
Set standards for integration governance, error handling, reconciliation, and security.
Lead CMDB/CSDM design and data integrity strategy.
Lead and mentor ServiceNow developers, admins, and consultants through design and code reviews.
Own delivery quality across the SDLC, including estimation, sprint planning, technical standards, and release management.
Align the platform roadmap with business priorities alongside product owners, business leaders, and vendors.
Chair the technical governance/CAB function and manage upgrades, technical debt, and instance strategy.
Advise leadership on platform strategy, licensing, and emerging capabilities, including AI/Now Assist.

Conoscenze

JavaScript

Glide

Flow Designer

Service Portal

ACLs/Security

CMDB/CSDM

Performance optimization

Formazione

ServiceNow CSA (Certified System Administrator)

Certified Implementation Specialist (ITSM/ITOM/HRSD/CSM)

Strumenti

IntegrationHub

MID Server

REST API

SOAP Web Services

Descrizione del lavoro

Role & responsibilities

We are hiring a Senior ServiceNow Architect in Pune to own the technical vision, design, and governance of the ServiceNow platform. This is a hands-on leadership role and the organization's top technical authority on ServiceNow.

Own end-to-end solution architecture across ServiceNow product lines, including ITSM, ITOM, ITBM/SPM, HRSD, CSM, and SecOps, as applicable.
Define platform standards, design patterns, data models, and governance for scalability, performance, security, and maintainability.
Translate business requirements into technical designs and make build-vs-configure decisions.
Architect integrations with ERP, HRIS, CMDB sources, identity/SSO, monitoring tools, and third-party APIs.
Design integrations using IntegrationHub, REST/SOAP web services, MID Servers, event-driven patterns, and data-import strategies.
Set standards for integration governance, error handling, reconciliation, and security.
Lead CMDB/CSDM design and data integrity strategy.
Lead and mentor ServiceNow developers, admins, and consultants through design and code reviews.
Own delivery quality across the SDLC, including estimation, sprint planning, technical standards, and release management.
Align the platform roadmap with business priorities alongside product owners, business leaders, and vendors.
Chair the technical governance/CAB function and manage upgrades, technical debt, and instance strategy.
Advise leadership on platform strategy, licensing, and emerging capabilities, including AI/Now Assist.

Preferred candidate profile

Must have:

10+ years of enterprise IT experience, including 5+ years architecting and delivering ServiceNow solutions at scale.
Experience delivering complex enterprise integrations using IntegrationHub, REST/SOAP, MID Server, web services, and event/messaging patterns.
Experience leading technical teams and owning delivery quality across multiple concurrent workstreams.
Deep platform expertise in JavaScript, Glide, Flow Designer, Service Portal, ACLs/security, CMDB/CSDM, and performance optimization.
Strong understanding of ITSM/ITIL processes and enterprise architecture principles.
Excellent communication skills, with the ability to influence both engineers and executives.
ServiceNow Certified System Administrator (CSA).
One or more Certified Implementation Specialist (CIS) credentials, such as ITSM, ITOM, HRSD, or CSM.

Good to have:

ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (strongly preferred).
IntegrationHub or other relevant micro-certifications.
Exposure to Agile delivery, CI/CD, automated testing (ATF), and multi-instance/global deployments.
Familiarity with AWS, Azure, or GCP, and with SSO, SAML, and OAuth.

Perks and benefits