Servicenow Architect

Persistent Systems; Pune District; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Hybrid work environment

Flexible work hours

Company-paid education & certs

Long Service awards

Insurance coverage

Job summary

Persistent Systems in Pune is seeking an experienced ServiceNow Architect to lead design and delivery of enterprise-scale ServiceNow solutions, aligning with enterprise architecture standards and digital transformation objectives. The role acts as a trusted advisor to business and technology stakeholders, defining solution strategies and governing architectural decisions across multiple ServiceNow modules.

The candidate will drive platform standardization, integration with enterprise apps, data

Qualifications

• 12+ years of ServiceNow solution architecture experience.
• Experience across ITSM, ITOM, CSM, HRSD, CMDB, SecOps, GRC, IRM.
• Proven track record delivering enterprise-scale transformations.

Responsibilities

• Define holistic ServiceNow architectures spanning processes, data, integrations, security and UX.
• Lead architecture and design across multiple ServiceNow modules.
• Translate complex requirements into scalable, upgrade-safe solutions.
• Ensure alignment with standards, governance and product roadmaps.
• Design integration architectures with enterprise apps, cloud platforms and third parties.
• Mentor teams, conduct workshops, and drive platform modernization.
• Support pre-sales, solution estimation, and client presentations.

Skills

ServiceNow Architecture

Enterprise Service Mgmt

Executive Stakeholder Mgmt

Architectural Governance

Agile & DevOps

Integrations Design

CMDB & Discovery

Security & Compliance

Platform Roadmaps

Tools

MID Server

IntegrationHub

REST

SOAP

Job description

We are seeking an experienced ServiceNow Architect to lead the design and delivery of enterprise-scale ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards and digital transformation objectives. The ideal candidate will act as a trusted advisor to business and technology stakeholders, defining solution strategies and governing architectural decisions across multiple ServiceNow modules.

• Role: ServiceNow Architect
• Location: Pune
• Experience: 12 to 15 Years
• Job Type: Full Time Employment

What You'll Do:

• Define holistic ServiceNow solution architectures spanning business processes, applications, data, integrations, security, and user experience.
• Lead architecture and solution design across multiple ServiceNow modules including ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM.
• Translate complex business requirements into scalable, maintainable, and upgrade-safe ServiceNow solutions.
• Ensure architectural alignment with enterprise standards, governance frameworks, and ServiceNow product roadmaps.
• Design integration architectures between ServiceNow and enterprise applications, cloud platforms, and third-party systems.
• Define data architecture, CMDB strategy, service mapping, and configuration management practices.
• Drive platform standardization, optimization, and adoption of ServiceNow best practices.
• Evaluate functional and non-functional requirements including security, performance, scalability, reliability, and compliance.
• Collaborate with stakeholders to define implementation roadmaps and value realization strategies.
• Provide architectural governance, technical oversight, and design reviews throughout the project lifecycle.
• Support pre-sales activities, solution estimation, proposal development, and client presentations.
• Mentor technical teams and provide guidance on platform capabilities, implementation approaches, and architectural best practices.
• Lead workshops, discovery sessions, and solutioning discussions with business and technology stakeholders.
• Ensure successful delivery of large-scale ServiceNow transformation programs.
• Drive continuous improvement initiatives and platform modernization efforts.

Expertise You'll Bring:

• 12+ years of experience in ServiceNow Solution Architecture, Enterprise Service Management, or Enterprise Application Consulting.
• Extensive experience designing and delivering enterprise-scale ServiceNow solutions.
• Strong expertise across multiple ServiceNow modules including ITSM, ITOM, CSM, HRSD, SecOps, GRC, IRM, and CMDB.
• Deep understanding of ServiceNow platform architecture, capabilities, and implementation methodologies.
• Experience leading complex, multi-domain, global ServiceNow transformation programs.
• Strong experience designing integrations using REST, SOAP, MID Server, IntegrationHub, and third-party middleware platforms.
• Expertise in CMDB architecture, Service Mapping, Discovery, Asset Management, and configuration management practices.
• Strong understanding of platform governance, architecture standards, and upgrade strategies.
• Experience creating target architectures, roadmaps, and enterprise-scale ServiceNow strategies.
• Proven ability to engage executive stakeholders and translate business objectives into technology solutions.
• ITIL v4 best practices and Enterprise Service Management frameworks.
• Digital workflow transformation and service delivery modernization initiatives.
• ServiceNow security architecture, compliance requirements, and governance practices.
• Enterprise architecture frameworks and solution architecture methodologies.
• Business process optimization and automation strategies.
• Agile delivery methodologies, DevOps practices, and continuous improvement frameworks.
• Cloud architecture, enterprise integration patterns, and API-driven ecosystems.
• Data governance, reporting, analytics, and operational excellence frameworks.
• Organizational change management and platform adoption strategies.
• ServiceNow product roadmap, platform capabilities, and future innovations.
• Strong stakeholder management and executive communication skills.
• Ability to influence strategic decision-making and technology direction.
• Experience facilitating architecture workshops and design sessions.
• Strong consulting mindset with focus on business outcomes and value realization.
• Capability to mentor architects, consultants, and development teams.
• Proven ability to manage multiple initiatives and complex enterprise programs.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalisation for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment.

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."