Servicenow Architect

Talentonlease; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Talentonlease in Mumbai is seeking a senior ServiceNow Architect to lead design and implementation across ITSM and related modules. You will alternate between architectural decisions and hands-on development using JavaScript, Glide APIs, Flow Designer, and Service Portal.

Required are CSA and CAD certifications with at least two CIS certifications in ITSM/CSM/HRSD, plus strong integration skills (REST/SOAP, Webhooks, OAuth).

Qualifications

• 10 to 15 years of overall IT experience with at least 4 years as Lead Developer or Architect on the ServiceNow platform.
• Ability to switch between high-level architecture design and hands-on coding (JavaScript, Glide APIs, Flow Designer, Service Portal).
• Strong ITSM experience and at least one other module like CSM or HRSD.
• Experience configuring Now Assist (GenAI) and using Performance Analytics for dashboards.
• Deep proficiency in enterprise integration patterns including REST/SOAP, Webhooks, OAuth.
• CSA and CAD certifications.
• At least two CIS certifications in ITSM, CSM, or HRSD.

Skills

Leadership

Architecture design

JavaScript

Hands-on coding

ITSM experience

Education

CSA

CAD

CIS ITSM

CIS CSM

Tools

ServiceNow

Flow Designer

Service Portal

REST API

Webhooks

OAuth

Glide APIs

Job description

Required Skills and Qualifications

• 10 to 15 years of overall IT experience, with at least 4 years working as a Lead Developer or Architect on the ServiceNow platform.
• The ability to easily switch between high-level architecture design and hands‑on coding (JavaScript, Glide APIs, Flow Designer, and Service Portal).
• Strong experience implementing ITSM and at least one other major module like CSM or HRSD.
• Practical experience configuring Now Assist (GenAI) and using ServiceNow Performance Analytics or reporting tools to build dashboards.
• Deep technical proficiency in enterprise integration patterns, including REST/SOAP web services, Webhooks, and secure OAuth authentication protocols.
• Certified System Administrator (CSA) and Certified Application Developer (CAD).
• At least two Certified Implementation Specialist (CIS) certifications in areas like ITSM, CSM, or HRSD.