ServiceNow Architect

Cloud Analogy; India; On-site; INR 2,800,000 - 5,200,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Technical leadership opportunities

Job summary

Cloud Analogy is seeking an experienced ServiceNow Architect specializing in ITOM, CMDB, Discovery, Service Mapping and Integrations to design enterprise-grade solutions and define integration strategies in a remote setup.

The role demands hands-on expertise, leadership across ServiceNow implementations, upgrades and governance, and the ability to work closely with business stakeholders, infrastructure, cloud, DevOps and application teams.

Qualifications

• 10+ years of overall IT experience
• 8+ years of ServiceNow experience
• Strong architecture and design capabilities for ServiceNow
• Hands-on expertise in ITOM, CMDB, Discovery, Service Mapping and Event Management

Responsibilities

• Define and own the technical architecture and solution design for ServiceNow ITOM and related platform initiatives.
• Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM.
• Define CMDB architecture, data models, CI relationships, data governance and CSDM alignment.
• Architect integrations between ServiceNow and enterprise systems, cloud platforms and monitoring tools, including AWS.
• Define integration patterns using REST/SOAP APIs, IntegrationHub, Flow Designer, MID Server and Scripted REST APIs.
• Provide architectural guidance on configuration vs customization, ensuring solutions remain scalable, maintainable and upgrade‑safe.
• Establish ServiceNow platform architecture standards, development best practices, security and governance frameworks.
• Provide technical leadership for ITSM capabilities including Service Catalog, Request Fulfillment and Change Management where required.
• Support architecture and integration requirements for DevOps, CI/CD and release/deployment processes.
• Conduct technical design reviews, architecture reviews and code/design governance.
• Lead troubleshooting and resolution of complex ITOM, CMDB, Discovery, Service Mapping and integration issues.
• Work closely with business stakeholders, enterprise architects, infrastructure, cloud, DevOps and application teams to translate business requirements into scalable ServiceNow solutions.
• Provide technical leadership and guidance to ServiceNow developers and implementation teams.
• Contribute to solution proposals, technical documentation, estimation and RFP/RFI responses where required.
• Support ServiceNow upgrade planning, platform modernization and continuous improvement initiatives.

Skills

ServiceNow ITOM

CMDB

Discovery

Service Mapping

CSDM

Event Management

Integrations

Platform Architecture

REST/SOAP APIs

Tools

Service Graph Connectors

IntegrationHub

Flow Designer

MID Server

Scripted REST APIs

AWS

Job description

Relevant ServiceNow Experience: 8+ Years

Role: ServiceNow Architect – ITOM / Platform / Integrations

Location: Remote

Job Summary

We are looking for an experienced ServiceNow Architect with 10+ years of overall IT experience and strong hands‑on experience in ServiceNow ITOM, CMDB, Discovery, Service Mapping, Event Management, integrations, and platform architecture.

The candidate will be responsible for designing scalable and enterprise‑grade ServiceNow solutions, defining technical architecture and integration strategies, establishing platform best practices, and providing technical leadership across ServiceNow implementations and transformation initiatives.

The ideal candidate should have a strong balance of architecture and hands‑on technical expertise, with the ability to work closely with business stakeholders, infrastructure, cloud, DevOps, and application teams.

Key Responsibilities

• Define and own the technical architecture and solution design for ServiceNow ITOM and related platform initiatives.
• Design scalable solutions across CMDB, Discovery, Service Mapping, Event Management, Service Graph Connectors and CSDM.
• Define CMDB architecture, data models, CI relationships, data governance and CSDM alignment.
• Architect integrations between ServiceNow and enterprise systems, cloud platforms and monitoring tools, including AWS.
• Define integration patterns using REST/SOAP APIs, IntegrationHub, Flow Designer, MID Server and Scripted REST APIs.
• Provide architectural guidance on configuration vs customization, ensuring solutions remain scalable, maintainable and upgrade‑safe.
• Establish ServiceNow platform architecture standards, development best practices, security and governance frameworks.
• Provide technical leadership for ITSM capabilities including Service Catalog, Request Fulfillment and Change Management where required.
• Support architecture and integration requirements for DevOps, CI/CD and release/deployment processes.
• Conduct technical design reviews, architecture reviews and code/design governance.
• Lead troubleshooting and resolution of complex ITOM, CMDB, Discovery, Service Mapping and integration issues.
• Work closely with business stakeholders, enterprise architects, infrastructure, cloud, DevOps and application teams to translate business requirements into scalable ServiceNow solutions.
• Provide technical leadership and guidance to ServiceNow developers and implementation teams.
• Contribute to solution proposals, technical documentation, estimation and RFP/RFI responses where required.
• Support ServiceNow upgrade planning, platform modernization and continuous improvement initiatives.

Required Skills

• 10+ years of overall IT experience with 8+ years of relevant ServiceNow experience.
• Strong experience in ServiceNow architecture and solution design.
• Strong hands‑on expertise in ITOM.
• Extensive experience with CMDB, Discovery, Service Mapping and Event Management.
• Strong understanding of CSDM, CMDB governance, CI relationships and data management.
• Experience with Service Graph Connectors.
• Strong knowledge of ServiceNow platform architecture and best practices.
• Good knowledge of Glide APIs, Script Includes, Business Rules and Client Scripts.
• Strong experience with REST/SOAP APIs and bidirectional integrations.
• Hands‑on experience with IntegrationHub, Flow Designer and MID Server.
• Experience with AWS / cloud integrations and Discovery.
• Good understanding of ITSM, Service Catalog, Request Fulfillment and Change Management.
• Exposure to ServiceNow DevOps, CI/CD and deployment integrations.
• Experience in technical design, architecture reviews and solution governance.
• Strong communication and stakeholder management skills.

Good to Have

• ServiceNow Certified Technical Architect (CTA) or progress toward CTA.
• ServiceNow ITOM Implementation Specialist / CIS-ITOM certification.
• CIS – Discovery / CMDB / CSDM.
• Experience with Jenkins, GitHub, GitLab or Azure DevOps.
• Experience with ServiceNow upgrades and large‑scale enterprise implementations.
• Experience working with enterprise architecture teams and architecture governance boards.
• Experience with ServiceNow AI / Now Assist / automation is an advantage.

Primary Skills

ServiceNow ITOM | CMDB | Discovery | Service Mapping | CSDM | Event Management

Secondary Skills

IntegrationHub | Service Graph | REST/SOAP | MID Server | Flow Designer | Platform Architecture