ServiceNow Architect

PepsiCo; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A leading global food and beverage company is seeking a seasoned ServiceNow Architect in Hyderabad. This role requires deep expertise in ITSM, ITOM, and architectural governance to lead the ServiceNow ecosystem, ensuring alignment with business objectives. Candidates should have 8+ years of IT experience and a relevant degree. Excellent problem-solving and collaboration skills are essential.

Qualifications

• 8+ years of overall IT experience, with 5+ years in a ServiceNow Architect role.
• Strong knowledge of ServiceNow modules and web technologies like HTML, CSS, AngularJS.
• Experience designing ServiceNow Portal and/or Mobile solutions.

Responsibilities

• Define and maintain the ServiceNow architectural blueprint.
• Lead solution design reviews ensuring adherence to architectural standards.
• Provide technical support to development teams across ServiceNow initiatives.

Skills

ServiceNow Architecture Excellence

JavaScript

ITIL frameworks

Problem-solving

Analytical skills

Collaboration

Education

Bachelor’s degree in Computer Science

Master’s degree in related field

Job description

Overview

PepsiCo is seeking a seasoned ServiceNow Architect with deep expertise in Technology Excellence domains (ITSM, ITOM, SecOps, APM, SPM, OT) to lead the solution design, platform governance, and architectural oversight of our ServiceNow ecosystem. This role is instrumental in ensuring that platform capabilities align with enterprise architecture, business objectives, and industry best practices.

Responsibilities

• Define and maintain the ServiceNow architectural blueprint for Technology Excellence domains, ensuring alignment with PepsiCo’s strategic and operational goals.
• Lead solution design reviews, ensuring proposed configurations and customizations adhere to architectural standards and best practices.
• Develop and enforce platform standards, guardrails, and design guidelines to ensure consistency, scalability, and maintainability.
• Provide technical advisory and support to developers, administrators, and project teams across ServiceNow initiatives.
• Collaborate with business and IT stakeholders to translate business needs into architectural guidance and platform capabilities.
• Ensure platform solutions meet performance, security, and compliance requirements.
• Support the evaluation of new ServiceNow capabilities and modules, advising on their fit within the existing architecture.
• Maintain comprehensive technical documentation, including reference architectures, design patterns, and governance models.
• Act as a mentor and thought leader, promoting architectural excellence and continuous improvement across the ServiceNow community at PepsiCo.

Qualifications

• 8+ years of overall IT experience, with 5+ years in a ServiceNow Architect or senior design role.
• Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
• Highly desirable certifications: ServiceNow Architecture Excellence (ArchX), Certified Technical Architect (CTA), or Certified Master Architect (CMA).
• Deep expertise in ServiceNow platform architecture, with a focus on ITSM, ITOM, SecOps, APM, SPM, and OT.
• Strong knowledge of ServiceNow modules, scripting (JavaScript, Jelly), and web technologies (HTML, CSS, AngularJS, AJAX, REST, JSON, XML).
• Experience designing ServiceNow Portal and/or Mobile solutions.
• Familiarity with ITIL frameworks, Agile methodologies, and DevOps practices.
• Proven ability to review and guide technical solutions, ensuring alignment with enterprise architecture and business needs.
• Excellent problem-solving, analytical, and communication skills, with the ability to convey complex technical concepts to diverse audiences.
• Strong collaboration and influencing skills, with experience working across cross-functional teams and global stakeholders.
• Demonstrated leadership and mentoring capabilities.

Employment details

• Employment type: Full-time

Job function

• Information Technology

Industries

• Manufacturing and Food and Beverage Services