Architect - Enterprise Application ServiceNow N 4D

1401 Genpact India Pvt. Ltd.; Chennai District; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Genpact is looking for an Architect - Enterprise Application with a focus on ServiceNow to design and implement scalable enterprise solutions. You will lead technical efforts, guide development teams, and collaborate with stakeholders to translate business needs into robust ServiceNow configurations.

The role demands deep expertise in ServiceNow, strong leadership, and the ability to stay ahead of platform trends while delivering measurable outcomes for global clients.

Qualifications

• Bachelor's degree in Computer Engineering/CS/IT or related field.
• Masters in Software Engineering is a plus.
• Experience architecting ServiceNow solutions and leading teams.

Responsibilities

• Design and architect ServiceNow solutions that align with business requirements.
• Develop and implement custom applications, integrations, and configurations on the ServiceNow platform.
• Provide technical leadership to development teams for best practices.
• Manage and maintain ServiceNow instances, including upgrades and performance tuning.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Stay updated with ServiceNow trends and propose innovative solutions.

Skills

Agile Methodology

Change Management

Client Relations

Design Thinking

Executive Presence

Inclusion

ServiceNow Platform

English Proficiency

People Leadership

Risk Management

Storytelling

Modernizing Operations

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Job description

Architect - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Design and architect ServiceNow solutions that align with business requirements;
• Develop and implement custom applications, integrations, and configurations in ServiceNow platform;
• Provide technical leadership and guidance to development teams in ServiceNow best practices;
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning;
• Collaborate with stakeholders to gather requirements and translate them into technical solutions;
• Stay updated with latest trends and developments in ServiceNow platform and recommend innovative solutions.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

Certified System Administrator - ServiceNow - ServiceNowServiceNow

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• Modernizing Operations
• People Leadership
• Personal Effectiveness
• Risk Management
• ServiceNow Platform
• Storytelling Language
• English Language Proficiency - Advanced - C1

Additional Job Details

• Job Location
• Job Type Regular
• Master Skill List - Enterprise Application ServiceNow N
• Remote Type - Office Work
• Shift - Any (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.