Tech Lead - Enterprise Application ServiceNow N 4C

BrightClaim; Pune District; On-site; INR 2,200,000 - 3,500,000; Full time

Job summary

Genpact is seeking a Tech Lead - Enterprise Application to drive ServiceNow design, development, and implementation. You will mentor the team, collaborate with stakeholders, and ensure best practices in ServiceNow development across projects.

The role demands leadership in agile environments, deep ServiceNow expertise, and a passion for cutting-edge AI-assisted automation to transform enterprise workflows. Office-based in India with flex-time arrangements.

Qualifications

• Bachelor’s or Master’s degree in a relevant engineering or IT field.
• Experience leading ServiceNow projects and teams.
• Strong understanding of ServiceNow modules, customization, and integrations.
• Proven ability to mentor and guide engineering squads.

Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions.
• Provide technical guidance and mentorship to team members.
• Collaborate with stakeholders to gather requirements and define project scope.
• Perform configuration, customization, and integration of ServiceNow platform components.
• Stay up-to-date with ServiceNow releases, features, and industry trends.

Skills

ServiceNow Platform

Agile Methodology

People Leadership

Stakeholder Management

Mentorship

Leadership

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Job description

Tech Lead - Enterprise Application - ServiceNow N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Lead the design, development, and implementation of ServiceNow solutions.
• Provide technical guidance and mentorship to team members.
• Collaborate with stakeholders to gather requirements and define project scope.
• Perform configuration, customization, and integration of ServiceNow platform components.
• Ensure adherence to best practices and standards in ServiceNow development.
• Troubleshoot and resolve technical issues in the ServiceNow platform.
• Conduct knowledge transfer sessions and training for end users and support teams.
• Stay up-to-date with ServiceNow releases, features, and industry trends.
• Lead the design, development, and implementation of ServiceNow solutions.
• Provide technical guidance and mentorship to team members.
• Collaborate with stakeholders to gather requirements and define project scope.
• Perform configuration, customization, and integration of ServiceNow platform components.
• Ensure adherence to best practices and standards in ServiceNow development.
• Troubleshoot and resolve technical issues in the ServiceNow platform.
• Conduct knowledge transfer sessions and training for end users and support teams.
• Stay up-to-date with ServiceNow releases, features, and industry trends.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

• ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Required Skills

• Agile Methodology
• Client Relations
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• People Leadership
• Personal Effectiveness
• Risk Management
• ServiceNow Platform
• Storytelling

Language

• English (Required)

Language Proficiency -

• Proficient - C2

Job Type

• Regular

Master Skill List -

• Enterprise Application ServiceNow N

Remote Type -

• Office

Work Shift -

• Flex Time (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.