Servicenow Architect

Tata Consultancy Services; Dadri; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services in India is seeking a Senior ServiceNow Architect to define end-to-end architecture across ITSM, ITOM and CMDB. You will design scalable, secure solutions and create high/low level diagrams to support development.

Responsibilities include CMDB alignment with CSDM, implementing Discovery, Service Mapping and Event Management, and ensuring data quality and governance across platforms.

Qualifications

• 12+ years with ServiceNow Platform
• 5+ years ITIL-based IT service management experience
• 3+ years architecture design experience

Responsibilities

• Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB
• Prepare HLD, LLD and architecture diagrams
• Design scalable and secure solutions
• Architect CMDB aligned with CSDM
• Implement Discovery, Service Mapping and Event Management
• Ensure data quality and governance

Skills

ServiceNow Platform

ITSM

ITOM

CMDB & CSDM

Integration (REST, SOAP, APIs)

JavaScript / Glide API

ITIL v3/v4

Architecture Experience

Job description

Must-Have Skills:

• ServiceNow Platform 12+ years
• ITSM (Incident, Problem, Change, Request) 6+ years
• ITOM (Discovery, Service Mapping, Event Mgmt) – 8+ years
• CMDB & CSDM – 5+ years
• Integration (REST, SOAP, APIs) – 5+ years
• JavaScript / Glide API – 5+ years
• ITIL v3/v4 – 5+ years
• Architecture Experience – 3+ years

Detailed Job Description:

Architecture & Design:

• Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB
• Prepare HLD, LLD and architecture diagrams
• Design scalable and secure solutions

CMDB & ITOM Expertise:

• Architect CMDB aligned with CSDM
• Implement Discovery, Service Mapping and Event Management
• Ensure data quality and governance