ServiceNow - TNI Architect - Manger

EY; Chennai District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

EY in India is seeking a seasoned ServiceNow TNI Architect to design and implement telecom/network inventory solutions on the ServiceNow platform. The ideal candidate will drive architecture decisions, oversee CMDB and data quality, and lead integrations with NMS/EMS and OSS/BSS systems.

You will mentor teams, shape best practices, and ensure scalable, high-performance deployments across ITSM, ITOM, and telecom modules, with deep expertise in TNI, TSOM, and telecom service modeling.

Qualifications

• Strong expertise in ServiceNow ITSM, ITOM, and CMDB.
• Hands-on experience with ServiceNow TNI, Service Mapping, and Discovery.
• Knowledge of network infrastructure and telecom lifecycle.
• Integration experience (REST, SOAP, MID Server).
• Proficient in JavaScript, Glide APIs, and Flow Designer.
• Data modeling using CSDM.

Responsibilities

• Define end-to-end ServiceNow architecture for telecom/network inventory (TNI).
• Design scalable solutions using CMDB, CSDM, Discovery and TSOM/TNI.
• Lead implementation of ITSM, ITOM, and telecom modules.
• Model telecom/network services (L1/L2/L3, circuits, devices).
• Architect integrations with NMS, EMS, OSS/BSS systems.
• Ensure CMDB data quality, governance, and reconciliation.
• Mentor teams and drive best practices.
• Optimize platform performance and scalability.

Skills

ServiceNow ITSM

ServiceNow ITOM

CMDB

ServiceNow TNI

Service Mapping

Discovery

NMS/EMS integration

REST

SOAP

MID Server

JavaScript

Flow Designer

CSDM

Data modeling

Education

ServiceNow CSA

CIS – Minimum 2 CIS certification

CTA (preferred)

Telecom certifications (Good to have)

Tools

REST

SOAP

MID Server

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description: ServiceNow TNI Architect

Experience

10+ years of experience in ServiceNow architecture, development and telecom modules

Job Summary

We are seeking a highly skilled ServiceNow TNI (Telecom Network Inventory) Architect to design, architect, and implement telecom and network infrastructure solutions on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow modules [Telecom Network Inventory (TNI)), Telecom Service Management (TSM), Service Order Management for Telecom (SOMT], and along with strong understanding of network inventory, service modeling, and telecom operations. You will drive architecture decisions, ensure scalable implementations, and align ServiceNow capabilities with evolving telecom business needs.

Key Responsibilities

• Define end-to-end ServiceNow architecture for telecom/network inventory (TNI)
• Design scalable solutions using CMDB & CSDM, Discovery, Service Mapping, and TSOM/TNI
• Lead implementation of ITSM, ITOM, and telecom modules
• Model telecom/network services (L1/L2/L3, circuits, devices)
• Architect integrations with NMS, EMS, OSS/BSS systems
• Ensure CMDB data quality, governance, and reconciliation
• Mentor teams and drive best practices
• Optimize platform performance and scalability

Required Skills & Qualifications

• Strong expertise in ServiceNow ITSM, ITOM, CMDB
• Experience with ServiceNow TNI, Service Mapping, Discovery
• Knowledge of network infrastructure and telecom lifecycle
• Integration expertise (REST, SOAP, MID Server)
• JavaScript, Glide APIs, Flow Designer
• Data modeling & CSDM

Certifications

• ServiceNow CSA
• CIS – Minimum 2 CIS certification
• Telecom certifications (Good to have)
• CTA (preferred)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management
• Leadership and mentoring ability

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Requirements: