Service Now Lead Developer

Maple Learning Solutions; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Maple Learning Solutions is seeking an experienced ServiceNow Lead Developer to spearhead hands-on development of ServiceNow solutions within our platform practice in Pune. You will translate architectural designs into working modules, including log-pattern detection, incident automation, workflows, and integrations with existing ServiceNow instances.

You will guide a small delivery team of junior developers and interns, ensuring development quality, coding standards, and timely delivery while

Qualifications

• : Must have hands-on ServiceNow development experience including Glide API, Business Rules, Client Scripts, UI Policies, Script Includes and Flow Designer.
• : Proficient in Scripted REST APIs and third-party integrations, including MID Server and Integration Hub spokes.
• : Strong knowledge of ITSM (Incident, Problem, Change) and ITOM/Event Management.
• : Experience with CMDB relationships and querying using GlideRecord/GlideAggregate.
• : Experience leading or mentoring a small development team of ~2–4 members.
• : Strong debugging and troubleshooting skills across ServiceNow logs and integration payloads.
• : Adheres to development best practices and scripting standards.

Responsibilities

• Lead configuration and development across ITSM and ITOM/Event Management modules.
• Build and maintain integrations that ingest audit logs and match against error patterns and abnormal activity rules.
• Develop logic to relate incidents and automatically create/update incidents with historical context.
• Create workflows using Flow Designer, Business Rules, Script Includes, and Scripted REST APIs.
• Own sprint delivery by breaking down architecture into tasks and reviewing work.
• Conduct code reviews and enforce coding standards set by the Architect.
• Support UAT, defect triage, and go-live activities; maintain technical docs.
• Mentor junior developers and interns, including ServiceNow University-certified hires.
• Participate in solutioning discussions and estimate effort for new features.
• Collaborate with Architect and team to ensure adherence to standards.

Skills

Glide API

Business Rules

Client Scripts

UI Policies

Script Includes

Flow Designer

ITSM

ITOM

CMDB

GlideRecord

GlideAggregate

Mentoring

Team Leadership

Debugging

Tools

Scripted REST APIs

MID Server

Integration Hub

Job description

Experience: 5–8 Years, with a minimum of 2 years in a lead or mentoring capacity

Reports To: ServiceNow Architect

ServiceNow Lead Developer

Location: Pune

Employment Type: Full-Time

Experience: 5–8 Years, with a minimum of 2 years in a lead or mentoring capacity

Reports To: ServiceNow Architect

About the Role

We are looking for an experienced ServiceNow Lead Developer to lead hands-on development of ServiceNow solutions within our growing platform practice. The ideal candidate will translate architectural designs into working modules, including log-pattern detection, incident automation, workflows, and integrations with existing ServiceNow instances.

The role also involves guiding a small delivery team, including junior developers and interns, while ensuring development quality, coding standards, and timely delivery.

Key Responsibilities

• Lead configuration and development across ITSM and ITOM/Event Management modules.
• Build and maintain integrations that ingest application and infrastructure audit logs and match them against known error patterns and abnormal-activity rules.
• Develop logic to identify existing related incidents and automatically create or update incidents with linked historical context, including root cause and resolution notes.
• Build workflows using Flow Designer, Business Rules, Script Includes, and Scripted REST APIs.
• Own sprint-level delivery by breaking down architecture into development tasks, assigning and reviewing work, and resolving technical blockers.
• Conduct code reviews and enforce coding and scripting standards established by the ServiceNow Architect.
• Support UAT, defect triage, and go-live activities and maintain technical documentation.
• Mentor junior developers and interns, including ServiceNow University-certified new hires.
• Participate in solutioning discussions and provide effort estimates for new features and use cases.
• Collaborate with the Architect and development team to ensure solutions follow defined architectural and technical standards.

Must-Have Skills

• Strong hands-on experience with ServiceNow development, including Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Experience with Scripted REST APIs and third-party integrations, including authentication, MID Server, and Integration Hub spokes.
• Good working knowledge of ITSM, including Incident, Problem, and Change Management, with exposure to ITOM/Event Management.
• Experience working with CMDB relationships and querying, including GlideRecord and GlideAggregate.
• Experience leading or mentoring a small development team of approximately 2–4 members.
• Strong debugging and troubleshooting skills across ServiceNow logs and integration payloads.
• Strong understanding of ServiceNow development best practices and scripting standards.
• Good communication, collaboration, and problem-solving skills.

Good to Have

• Experience integrating ServiceNow with log and monitoring tools such as Splunk, Dynatrace, ELK, or similar platforms.
• Exposure to ServiceNow AI capabilities such as Predictive Intelligence or ML-based text and log matching.
• Prior experience building a new ServiceNow module or offering rather than working only on BAU support.
• Experience working in an Agile development environment.

Certifications

Mandatory - CSA (Certified System Administrator)

Strongly Preferred- CIS-ITSM Plus - CTA (Certified Technical Architect)

Why Join Us?

Join a growing ServiceNow platform practice and work on new solutions involving ITSM, ITOM, Event Management, integrations, automation, and log-pattern analysis. You will have the opportunity to work closely with architects and technical teams, mentor junior developers, contribute to new ServiceNow offerings, and gain experience in building scalable enterprise solutions.