Technical Architect

Tata Consultancy Services Limited; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tata Consultancy Services Limited seeks a ServiceNow Technical Architect to design secure, scalable solutions on the ServiceNow platform and guide governance throughout the solution lifecycle. You will translate business requirements into technical architecture and advise senior stakeholders, leading complex programs for Fortune 500 clients.

Responsibilities include creating architecture diagrams, reusable frameworks, hands-on development, mentoring developers, and delivering proposals with

Qualifications

• 8+ years of experience in the ServiceNow ecosystem.
• Hands-on development on ServiceNow platform components.
• Experience with ITSM, CSM, and SPM modules.
• CSA, CAD, and CIS certifications in ITSM/CSM/SPM are required; CTA preferred.

Responsibilities

• Design innovative ServiceNow solutions and articulate architecture and business value.
• Advise C-suite stakeholders on solutions aligned with business needs.
• Provide leadership for critical ServiceNow programs at major clients.
• Develop prototypes and solution demonstrations.
• Create transformation roadmaps to improve business value.

Skills

ServiceNow

ITIL

Solution architecture

Leadership

Mentoring

Stakeholder management

Prototyping

Governance

Communication

Tools

ServiceNow platform components

Job description

The ServiceNow Technical Architect designs secure, scalable, and maintainable solutions on the ServiceNow platform; translates business requirements into technical architecture; advises senior stakeholders; and provides technical governance throughout the solution lifecycle.

Responsibilities and Qualifications:

• Design innovative ServiceNow solutions and clearly articulate the proposed architecture and business value.
• Advise C-suite stakeholders on solutions aligned with their business needs.
• Provide leadership and oversight for critical ServiceNow programs at Fortune 500 clients.
• Develop prototypes and deliver effective ServiceNow solution demonstrations.
• Assess client environments and create transformation roadmaps that improve business value.
• Identify opportunities to deliver additional client value and collaborate with ServiceNow account teams to advance them.
• Continuously improve implementation methodologies and service offerings based on client experience.
• Create technical architecture diagrams and supporting documentation.
• Design reusable technical frameworks, building blocks, and accelerators.
• Perform hands-on development of complex client solutions.
• Guide and mentor ServiceNow Developers.
• Provide consultative thought leadership by presenting options, benefits, trade-offs, and risks to sponsors and stakeholders addressing governance, program/project management, business process, and technical challenges.
• Lead solution design, estimation, implementation planning, and development of proposal responses for new opportunities.
• Demonstrate a strong commitment to expanding ServiceNow expertise through formal training, mentorship, and hands-on experience.
• Stay current with major platform releases and complete required delta exams promptly.
• Bring 8+ years of experience in the ServiceNow ecosystem.
• Have hands-on experience developing solutions using relevant ServiceNow platform components.
• Demonstrate expertise in architecting ServiceNow or comparable ITIL-based solutions.
• Have experience implementing or maintaining ServiceNow ITSM,CSM and SPM modules
• Demonstrate success with large-scale deployments and a strong understanding of application lifecycle management.
• Develop design documentation covering business, infrastructure, security, support, and operational requirements.
• Possess excellent written and verbal communication and presentation skills, with the ability to explain technical concepts clearly to technical and non-technical audiences.
• Work effectively in virtual teams across multiple locations.
• Demonstrate strong leadership, mentoring, customer service, communication, problem-solving, and decision-making skills.
• Demonstrate strong prioritization, time-management, and organizational skills.
• Minimum certification criteria: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), and Certified Implementation Specialist (CIS) certifications in IT Service Management (ITSM), Customer Service Management (CSM), and Strategic Portfolio Management (SPM).
• ServiceNow Certified Technical Architect (CTA) certification is preferred.