Service Specialist Intern

OYO; Mysuru; Vor Ort; INR 300.000 - 600.000; Vollzeit

Zusammenfassung

OYO is seeking a Service Specialist to visit 3-4 properties daily in the Mysuru region, ensuring hygiene standards and conducting PCA audits. You will train property staff on hygiene, cleanliness, and how to improve OTA platform ratings.

You will collaborate with the team to resolve daily issues and analyze CID/EC cases to minimize guest escalations. Ideal candidates have 1–2 years in hospitality or travel, strong communication and negotiation skills, and the ability to travel daily (Mon-Sat).

Qualifikationen

• Minimum 1-2 years of experience in hospitality or travel preferred.
• Experience in hospitality and/or travel industry would be an added advantage.

Aufgaben

• Visiting 3-4 properties daily from the assigned portfolio (based on CID and EC metrics).
• Check hygiene and cleanliness during property cleanliness audits (PCA).
• Training PM and property staff on hygiene, cleanliness and how to take ratings on Oyo & OTA platforms.
• Sharing and solving daily issues with the group and RL.
• D-1 CID and D-1 EC cases RCA analysis.
• Meet 4-5 guests during visits to understand concerns and minimize escalations.

Kenntnisse

Networking ability

Soft Skills (ERP/APP usage)

Excellent communication skills

Good negotiation skills

Analytical ability

Strong problem-solving abilities

Tools

Excel

ERP/APP usage

Email Writing

Jobbeschreibung

JOB DESCRIPTION

SERVICE SPECIALIST

About OYO

OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points.

Website Link

Location

https://www.oyorooms.com/

Multiple

Role Type

Field Role (involves daily travel), Mon-Sat

What will you be doing

• Visiting 3-4 prop daily from the assigned portfolio (based on D-1 CID and high EC, and high check-out)
• Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness audits (PCA)
• Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo & OTA platforms
• Sharing and solving for Daily stuck on the group and with the RL
• D-1 CID and D-1 EC cases RCA analysis
• Meet 4-5 guests during visit to understand concerns and minimize customer escalations

Key Performance Indicators

• CID
• OTA Ratings & UH %
• EC %

Required Skills

• Networking ability
• Soft Skills (ERP/APP usage, Excel, Email Writing)
• Excellent communication skills (verbal and written)
• Good negotiation skills
• Analytical ability
• Strong problem-solving abilities

Who are we looking for

Minimum 1-2 Years of Experience

Experience in the hospitality and/or travel industry would be an added advantage