OTA Executive

Treebo Hospitality Ventures; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Hotel Superhero.ai in Bengaluru is seeking an OTA Executive to manage a defined portfolio of independent hotel partners, executing revenue strategies across OTA platforms and maintaining listing health. You will work closely with a Commercial Manager, focusing on execution, precision, and reliable partner relationships.

This is ideal for someone early in their career, who is process-oriented, data-driven, and takes pride in doing things right. Hospitality exposure is a plus.

Qualifications

• 1–3 years in a process-driven, detail-oriented role.
• Hospitality exposure is a plus but not required.
• Strong attention to detail and accuracy.

Responsibilities

• Manage day-to-day operations across OTA platforms for assigned hotels.
• Ensure listings are complete and optimised with content, images, policies, and amenities.
• Execute pricing, monitor performance metrics, and maintain rate parity.
• Communicate with hotel partners and escalate issues when needed.
• Maintain CRM records and prepare performance summaries.

Tools

CRM tools

OTA extranets

Job description

Hotel Superhero.ai, is on a mission to turn small hotels into big businesses. As the world’s first AI-powered hotel management system, we empower hoteliers to run operations smarter, deliver exceptional guest experiences, and grow profits: all from a single, seamless platform. Simple, powerful, and affordable, Hotel Superhero.ai brings together everything a hotel needs.

Already trusted by 1000+ hotels across India, we make sure every property, whether a boutique hotel, hostel, or guest house, has access to Higher Profits. Happier Guests. Smarter Ops.

About the Role

The OTA executive is the day-to-day owner of a defined portfolio of independent hotel partners. You are responsible for executing revenue strategy across OTA platforms, maintaining listing health, optimising pricing, and ensuring each property in your portfolio performs to its potential. You will work closely with a Commercial Manager who provides strategic direction — your strength lies in execution, attention to detail, and building reliable working relationships with hotel partners. This is an ideal role for someone early in their career who is process-oriented, data-comfortable, and takes pride in doing things right.

What You Will Do

OTA Operations & Listing Management

• Manage day-to-day operations across OTA platforms — Booking.com, MakeMyTrip, Expedia, Agoda, Yatra, and others — for your assigned hotel portfolio.
• Ensure listings are complete, accurate, and optimised: content, images, room configurations, policies, and amenities.
• Activate and manage promotional deals, visibility boosts, and preferred partner programmes to drive performance.
• Monitor extranet health and flag or resolve issues promptly.
• Execute pricing strategies as directed by your Commercial Manager, updating rates and inventory across channels in a timely and accurate manner.
• Monitor competitor pricing and market trends regularly and flag relevant observations for strategic review.
• Track key metrics — occupancy, ADR, RevPAR — for each property and identify patterns that indicate performance issues or opportunities.
• Ensure rate parity across platforms and resolve any disparity issues proactively.

OTA Operations & Listing Management

• Manage day-to-day operations across OTA platforms — Booking.com, MakeMyTrip, Expedia, Agoda, Yatra, and others — for your assigned hotel portfolio.
• Ensure listings are complete, accurate, and optimised: content, images, room configurations, policies, and amenities.
• Activate and manage promotional deals, visibility boosts, and preferred partner programmes to drive performance.
• Monitor extranet health and flag or resolve issues promptly.
• Execute pricing strategies as directed by your Commercial Manager, updating rates and inventory across channels in a timely and accurate manner.
• Monitor competitor pricing and market trends regularly and flag relevant observations for strategic review.
• Track key metrics — occupancy, ADR, RevPAR — for each property and identify patterns that indicate performance issues or opportunities.
• Ensure rate parity across platforms and resolve any disparity issues proactively.

Partner Communication & Relationship Management

• Serve as a regular point of contact for hotel partners in your portfolio on operational matters.
• Conduct structured weekly or fortnightly check-ins with partners to share performance updates and gather inputs.
• Communicate clearly and confidently — explain pricing rationale, OTA changes, and performance trends in simple terms.
• Escalate partner concerns or complex situations to your Commercial Manager in a timely manner.

Reporting & Process Adherence

• Maintain accurate, up-to-date records in CRM and internal trackers for all portfolio properties.
• Prepare regular performance summaries for your Commercial Manager.
• Follow established processes consistently — from pricing updates to partner communication cadences.
• Flag anomalies, errors, or systemic issues before they + ???

What We’re Looking For

• 1–3 years of experience in a process-driven, detail-oriented role — operations, customer success, account management, or similar. Hospitality exposure is a plus but not required.
• Strong attention to detail: you catch errors, double-check your work, and take accuracy seriously.
• Process orientation: you follow procedures reliably, maintain clean records, and don’t let tasks slip through the cracks.
• Basic understanding of revenue management concepts — or strong analytical logic that lets you pick them up quickly.
• Good relationship management skills — you can build rapport, communicate clearly, and manage expectations without over-promising.
• Comfortable working with data: reading performance reports, tracking metrics in spreadsheets, and spotting trends.
• Clear communicator in English and Hindi (or a relevant regional language).
• Familiarity with CRM tools or OTA extranets is a bonus, not a requirement.