Specialist - Operations

Stayvista; India; Remote; INR 420,000 - 640,000; Full time

Benefits offered by this job

Access to a personal two-wheeler or a4

Job summary

StayVista is seeking a Specialist - Operations in Lonavala, Maharashtra. You will be the primary contact for guests, ensuring a smooth and memorable stay by understanding preferences, responding promptly, and resolving issues with care.

Ideal candidates have 2-4 years in hospitality or guest services, a user-centric mindset, and a drive for continuous improvement in a fast-paced environment.

Qualifications

• 2-4 years of experience in a hospitality or guest service role.
• A user-centric approach to drive higher satisfaction among guests and owners.
• Exceptional service orientation and ability to provide timely solutions.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong interpersonal and leadership skills with the ability to collaborate and manage.
• Strong in building and maintaining relationships with stakeholders.
• Ability to deliver results under pressure and within the deadline.
• This position includes tasks supporting Owner and Guests Management, as determined by organizational needs.

Responsibilities

• Be the main point of contact for guests and ensure a smooth, memorable experience.
• Listen to guest preferences, promptly handle requests, and resolve small issues quickly.
• Contribute to Owner and Guests Management as needed by the organization.
• Identify suitable properties in the region aligned with company requirements.

Skills

Guest service

Customer focus

Communication

Problem solving

Job description

Specialist - Operations

Location: Lonavala, Maharashtra

About Us

StayVista is India s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us

At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As a Specialist at StayVista, you will be the main point of contact for our guests, making sure they have a smooth and unforgettable experience. Youll listen to what each guest likes, handle their requests promptly, and solve any small issues that come up quickly. Your goal is to ensure that every guest feels well taken care of and leaves with a positive impression.

About You

• 2-4 years of experience in a hospitality or guest service role, with a focus on personalized service.
• A user-centric approach to drive higher satisfaction among guests and owners.
• Exceptional service orientation and ability to provide timely solutions.
• Ability to execute and drive efficiency through continuous process improvement.
• Strong interpersonal and leadership skills with the ability to collaborate and manage.
• Strong in building and maintaining relationships with stakeholders.
• Ability to deliver results under pressure and within the deadline.
• Strong inclined to do high-quality and impactful work in a dynamic environment.
• Manage daily guest interactions, ensuring timely and efficient responses to guest requests.
• This position includes tasks supporting Owner and Guests Management, as determined by organizational needs.
• Identify suitable properties in the region in line with company requirement.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Access to a personal two-wheeler or four-wheeler for added flexibility in service

Key Metrics: What you will drive and achieve

• Guest Registration Efficiency
• OTA Guest Feedback Score
• Upsell Conversion Rate
• 3-Star Rating Percentage
• Guest Walkout Rate

Our Core Values: Are you a CURATER

• Curious : Here, your curiosity fuels innovation.
• User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing-because we re all about continuous improvement.
• Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.

Required Skills

Enjoy Trust Communication Teamwork Change Management Customer Centricity User- Centric