Service Sales Operations Specialist

Hitachi Automotive Systems Americas, Inc.; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hitachi Energy India Limited in Bengaluru is seeking a senior Sales Operations professional to shape the sales operating model for service agreements, upgrades, and lifecycle solutions. You will connect data, tools, and processes to improve forecasting, pipeline health, and performance visibility across India.

You will design governance for pipeline management, build KPI frameworks, and drive adoption of digital tools like Power Platform, SFDC, and SAP to enable scalable sales execution.

Qualifications

• Bachelor’s degree in Engineering or MBA with data analytics focus.
• 8–12 years in Sales Operations, Commercial Excellence, or Business Operations.
• Experience building scalable sales operating models and KPI dashboards.
• Proficiency with Microsoft Power Platform tools (Power BI, Power Automate, Power Apps) and SharePoint.
• Working knowledge of CRM platforms (SFDC), SAP, and data‑driven performance management.

Responsibilities

• Define and maintain a scalable sales operating model to support service business growth across India.
• Establish governance for pipeline management, forecasting cadence, and performance tracking across teams.
• Develop KPI frameworks, dashboards, slide decks and reporting tools to improve visibility into commercial performance.
• Monitor pipeline accuracy, conversion rates, and key performance metrics to support informed business actions.
• Enhance adoption and effectiveness of digital tools, including CRM, SAP, and data platforms, to improve sales execution.
• Identify opportunities to streamline workflows and introduce automation to improve efficiency and scalability.
• Maintain data standards and consistency across systems to support reliable forecasting and planning.
• Collaborate with cross‑functional teams including Sales, Finance, IT, and Portfolio Management to align priorities and execution.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Skills

Data Analytics

Sales Operations

KPI Frameworks

Cross-functional Collaboration

Education

Bachelor’s / MBA

Tools

Power BI

Power Automate

Power Apps

SharePoint

SFDC

SAP

Job description

Location: Bengaluru, Karnataka, India Job ID: R0125533 Date Posted: 2026-07-30 Company Name: HITACHI ENERGY INDIA LIMITED Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: No

Job Description

In this role, you will shape how a power grid services organization plans, tracks, and delivers commercial performance across LSU India. You will design and run the sales operating model that supports service agreements, upgrades, and lifecycle solutions for critical grid infrastructure. Your work will bring clarity to pipeline health, forecasting discipline, and performance visibility, enabling teams to respond effectively to evolving customer needs and operational priorities. By connecting digital tools, data, and standardized processes, you will help improve how service opportunities are identified, tracked, and converted into executed work. This position offers exposure to the full commercial lifecycle in a power grid OEM environment, where your contributions directly support reliability, modernization, and long‑term asset performance across utility and industrial customers.

How You’ll Make An Impact

• Define and maintain a scalable sales operating model to support service business growth across India
• Establish governance for pipeline management, forecasting cadence, and performance tracking across teams
• Develop KPI frameworks, dashboards, slide decks and reporting tools to improve visibility into commercial performance
• Monitor pipeline accuracy, conversion rates, and key performance metrics to support informed business actions
• Enhance adoption and effectiveness of digital tools, including CRM, SAP, and data platforms, to improve sales execution
• Identify opportunities to streamline workflows and introduce automation to improve efficiency and scalability
• Maintain data standards and consistency across systems to support reliable forecasting and planning
• Collaborate with cross‑functional teams including Sales, Finance, IT, and Portfolio Management to align priorities and execution
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Your Background

• Bachelor’s degree in Engineering / MBA with a flair for Data Analytics
• 8-12 years of experience in Sales Operations, Commercial Excellence, or Business Operations
• Experience building and scaling sales operating models and KPI frameworks
• Proficiency with Microsoft Power Platform tools (Power BI, Power Automate, Power Apps) and SharePoint
• Working knowledge of CRM platforms (SFDC), SAP, and data‑driven performance management
• Experience working in a cross‑functional, matrixed environment with multiple stakeholders

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

Use of AI and automated tools in recruitment: As part of our recruitment process, Hitachi Energy uses digital and automated tools, including AI‑supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision‑making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks: As part of the hiring process, Hitachi Energy conducts pre‑employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security‑sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Company Culture

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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