Service Sales Executive - Kannada

Nibav Lifts; Chennai; On-site; INR 240,000 - 360,000; Full time

Job summary

Nibav Lifts in Chennai seeks an Executive Service Sales - Junior Executive to drive service contracts, maintenance, modernization and repairs. You will assist in expanding the service business, maintain client relationships, and prepare quotations under supervision.

The role requires basic engineering knowledge, willingness to travel for site visits, and strong communication in English and Kannada. Training on elevator systems and service processes is provided.

Qualifications

• B.E./B.Tech in Mechanical, Electrical, Electronics or related engineering discipline (preferred)
• MBA in Sales/Marketing with engineering background is an added advantage
• Freshers (0–1 year) or internships in sales/customer service acceptable
• English and Kannada language proficiency mandatory

Responsibilities

• Achieve service sales targets for contracts, maintenance, modernization and repairs
• Assist in expanding the service business in the assigned area
• Maintain regular contact with existing clients for retention and satisfaction
• Log customer queries and escalate to the right team for timely resolution
• Learn customer needs through site surveys and meetings and feed inputs to service offerings
• Prepare service quotations and proposals under guidance from the Manager Service Sales
• Participate in contract discussions and negotiations with senior team members
• Ensure proposals follow customer requirements and pricing policies

Skills

Sales interest

Customer interaction

Building technologies

Education

B.E./B.Tech (Mechanical/Electrical/Electronics)

MBA in Sales/Marketing (advantage)

Tools

MS Excel

MS Word

PowerPoint

CRM tools

Job description

Role Details

Designation: Executive Service Sales - Junior Executive

Department: Service & Maintenance Portfolio

Reports to: Manager Service Sales

Key Responsibilities (KRAs)

Achieve service sales targets for service contracts, maintenance, modernization, and repairs.

Assist in executing strategies to expand the service business within the assigned area.

Maintain regular contact with assigned existing clients to support retention and satisfaction.

Log customer queries, concerns and complaints, and escale them to the right team for timely resolution.

Learn customer needs through site surveys and meetings, and share inputs to align service offerings.

Prepare service quotations and proposals under the guidance of the Manager Service Sales.

Participate in contract discussions and negotiations alongside senior team members.

Check that proposals follow customer requirements and company pricing policies before submission.

Maintain the CRM and sales trackers.

Coordinate with operations and technical teams on service delivery and contract execution for assigned accounts.

Follow up on contract performance, payment collections and renewal due dates for assigned customers.

Complete the company's training program on elevator systems, service products and sales processes.

Domain Skills

• Basic understanding of mechanical and electrical engineering fundamentals (motors, drives, controls, safety systems).
• Interest in sales, customer interaction and building technologies.

Technical Competencies

• Good verbal and written communication skills for customer and internal interactions.
• Working knowledge of MS Excel, Word and PowerPoint; willingness to learn CRM tools.
• Ability to prepare simple presentations and quotations.
• Basic problem-solving ability to understand customer issues and route them correctly.
• Ability to work in a team and coordinate with sales, operations and technical staff.
• Ability to manage daily tasks, follow-ups and deadlines in an organized way.

Soft Skills

• Eagerness to learn, coachability and a positive attitude.
• Customer-first mindset and a professional, courteous approach.
• Clear communication, including the ability to explain technical points in simple terms.
• Basic analytical and reasoning ability.
• Self-motivation, discipline and willingness to travel for customer and site visits.
• Ability to adapt in a fast-paced environment and respond to changing priorities.
• Good organizational and time-management skills.

Qualifications

• B.E. / B.Tech in Mechanical, Electrical, Electronics or a related engineering discipline (preferred)
• An MBA in Sales / Marketing with an engineering background is an added advantage.

Experience Requirements

• Freshers (01 year)
• Internships or projects in sales, customer service

Language Proficiency

• English and Kannada is mandatory