Service Now Developer - HAM / SAM

Contactx Resource Management Pvt. Ltd.; Pune District, Bengaluru, Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Contactx Resource Management Pvt. Ltd. is seeking a ServiceNow Developer based in India, particularly in Maharashtra across cities like Pune, Mumbai, Bengaluru, and Chennai. Your role involves designing, implementing, and customizing ServiceNow solutions such as Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro).

The ideal candidate will have over 5 years of experience with a strong background in ServiceNow integration and processes, especially relating to asset lifecycle management. Excellent communication skills and experience with ITIL practices are essential for success in this position.

Qualifications

• 5+ years of ServiceNow development experience required.
• Experience with hardware and software asset management processes.
• Strong analytical and troubleshooting abilities.

Responsibilities

• Design and implement ServiceNow HAM Pro and SAM Pro solutions.
• Customize applications using scripting and workflows.
• Coordinate with stakeholders to gather requirements.

Skills

ServiceNow development experience

Hardware Asset Management (HAM Pro)

Software Asset Management (SAM Pro)

CMDB & Discovery

JavaScript

REST/SOAP APIs

ITIL processes

Analytical skills

Troubleshooting skills

Communication skills

Job description

Call :9202551388

• Design, develop, configure, and implement ServiceNow HAM Pro and SAM Pro solutions.
• Customize ServiceNow applications/modules using scripting, workflows, Flow Designer, UI Policies, Business Rules, Client Scripts, and ACLs.
• Implement end-to-end asset lifecycle management processes for hardware and software assets.
• Configure software normalization, reconciliation, and license management processes in SAM Pro.
• Manage hardware inventory, procurement, stockrooms, contracts, and lifecycle tracking in HAM Pro.
• Develop integrations between ServiceNow and third‑party tools such as SCCM, Intune, Jamf, Flexera, Snow, or discovery tools.
• Work with CMDB, Discovery, Service Mapping, and Asset Management data models.
• Create and maintain reports, dashboards, KPIs, and compliance metrics.
• Collaborate with stakeholders, business analysts, and IT teams to gather requirements and deliver solutions.
• Perform platform upgrades, testing, troubleshooting, and performance tuning.
• Ensure adherence to ServiceNow best practices and governance standards.
• Support audits, software compliance, and asset optimization initiatives.

Required Skills

• 5+ years of ServiceNow development experience.
• Strong hands‑on experience with:
• Hardware Asset Management (HAM Pro)
• Software Asset Management (SAM Pro)
• CMDB & Discovery
• Flow Designer & Integration Hub
• Service Catalog & Workflows
• JavaScript, Glide APIs, REST/SOAP APIs
• Experience with software normalization and reconciliation processes.
• Knowledge of software licensing models and compliance management.
• Experience integrating ServiceNow with SCCM, Intune, Active Directory, or procurement systems.
• Good understanding of ITIL processes.
• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder management skills.
• Location : - Mumbai,Pune,Bengaluru,Chennai