Service now Developer

Antal International; Gurugram District; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

Antal International is partnering with a leading global healthcare technology organization to hire a ServiceNow Developer in Gurugram, India. The role focuses on building and enhancing the enterprise ServiceNow platform with strong development and ITSM expertise, including catalog design and ITOM discovery, within a regulated healthcare context.

The successful candidate will have 6+ years of hands-on ServiceNow experience, canonical CMDB knowledge, MID Servers proficiency, and relevant

Qualifications

• Bachelor’s degree in Computer Science, IT, or related discipline.
• 6+ years of hands-on experience in ServiceNow development and administration.
• Strong experience with ITSM processes and ServiceNow workflows.
• Expertise in Service Catalog design, request fulfillment, and task orchestration.
• Good understanding of CMDB architecture, class models, and data reconciliation.
• Hands-on experience with MID Servers and ITOM Discovery configuration.
• Exposure to healthcare, pharma, or life sciences domain preferred.
• Experience working in regulated or validation-driven environments is must.
• ServiceNow certifications such as CSA, CAD, or CIS will be a plus.
• Experience with Automated Test Framework (ATF).

Responsibilities

• Design, develop, and configure solutions across core ITSM modules including Incident, Problem, Change, and Request Management
• Build and maintain Service Catalog items and automate workflows using Flow Designer
• Configure and support ITOM Discovery using MID Servers, including troubleshooting discovery issues
• Ensure CMDB data accuracy and governance using Identification and Reconciliation Engine (IRE)
• Provide L2/L3 production support, debugging workflows and resolving system defects
• Prepare and maintain technical documentation including solution designs and SOPs

Skills

ServiceNow development

ITSM workflows

Service Catalog design

CMDB architecture

MID Servers

regulatory environment

healthcare exposure

certifications (CSA CAD CIS)

ATF

Education

Bachelor’s degree in Computer Science/IT

Job description

Our client, a leading global healthcare technology organization, is looking to hire a ServiceNow Developer to support and enhance their enterprise ServiceNow platform in a regulated environment. This role is ideal for professionals with strong hands‑on development experience in ServiceNow and exposure to healthcare, pharma, or life sciences domains.

Key Responsibilities

• Design, develop, and configure solutions across core ITSM modules including Incident, Problem, Change, and Request Management
• Build and maintain Service Catalog items and automate workflows using Flow Designer
• Configure and support ITOM Discovery using MID Servers, including troubleshooting discovery issues
• Ensure CMDB data accuracy and governance using Identification and Reconciliation Engine (IRE)
• Provide L2/L3 production support, debugging workflows and resolving system defects
• Prepare and maintain technical documentation including solution designs and SOPs

Required Skills & Experience

• Bachelor’s degree in Computer Science, IT, or related discipline
• 6+ years of hands‑on experience in ServiceNow development and administration
• Strong experience working with ITSM processes and ServiceNow workflows
• Expertise in Service Catalog design, request fulfillment, and task orchestration
• Good understanding of CMDB architecture, class models, and data reconciliation
• Hands‑on experience with MID Servers and ITOM Discovery configuration
• Exposure to healthcare, pharma, or life sciences domain preferred
• Experience working in regulated or validation-driven environments is must
• ServiceNow certifications such as CSA, CAD, or CIS will be a plus
• Experience with Automated Test Framework (ATF)

Location: Gurugram, India

Work Mode : Hybrid: 3 Days Office / 2 Days Home