Service Manager

Skillventory; Puri, Khordha, Angul; On-site; INR 600,000 - 900,000; Full time

Job summary

Skillventory in Odisha, India is seeking a Branch Operations Manager to lead daily branch operations, ensure efficient resource use and adherence to bank policies. You will oversee the sales team, ensure customer service standards, manage compliance and risk, drive revenue through cross-selling and upselling, and build strong customer relationships by promptly resolving queries.

This role emphasizes process discipline, people management, and delivering reliable service aligned with regulatory

Responsibilities

• Manage daily operations of the branch, ensuring efficient use of resources and adherence to bank policies.
• Oversee sales team performance, providing guidance on customer service standards and product knowledge.
• Ensure compliance with regulatory requirements, internal controls, and risk management procedures.
• Develop strategies to increase revenue growth through cross-selling and upselling products.
• Foster strong relationships with customers, resolving their queries and concerns promptly.

Job description

Role & responsibilities

• Manage daily operations of the branch, ensuring efficient use of resources and adherence to bank policies.
• Oversee sales team performance, providing guidance on customer service standards and product knowledge.
• Ensure compliance with regulatory requirements, internal controls, and risk management procedures.
• Develop strategies to increase revenue growth through cross-selling and upselling products.
• Foster strong relationships with customers, resolving their queries and concerns promptly.