Service Manager - Head Office Service & Spares

Hari Chand Anand & Company; New Delhi; Presencial; INR 2 000 000 - 4 200 000; Tempo integral

Resumo da oferta

Hari Chand Anand & Co. in New Delhi seeks an experienced Service Manager to own head office service and spares operations, beyond simply allocating engineers, with emphasis on accountability and customer leadership.

You will manage a ~40-engineer team, handle escalations, coordinate with Sales, Spares, Inventory, and Management, and drive disciplined service delivery with performance reviews and dashboards.

Qualificações

• ITI qualification at minimum; Diploma or Engineering preferred.
• Strong people-management and decision-making ability.
• Experience in customer service, technical escalations, spare parts, AMC, and paid service.
• Comfortable with CRM, Excel, dashboards, and structured service reporting.

Responsabilidades

• Lead a team of approximately 40 engineers and technical personnel.
• Oversee breakdown service, installations, preventive maintenance, commissioning, demonstrations, and technical support.
• Assign the right engineer to each job based on technical capability, priority, and workload.
• Review open and long-pending cases, fix clear ownership, and drive timely closure.

Conhecimentos

People management

Leadership

Customer service

Decision making

Problem solving

Technical troubleshooting

Formação académica

ITI / Diploma / Engineering

Ferramentas

CRM software

Excel

Descrição da oferta de emprego

Job description

• Location: Okhla, New Delhi
• Working Days: Monday to Saturday
• Timings: 9:30 AM 6:30 PM

Experience: 15+ years (minimum 5 years in a managerial role)

Qualification: ITI / Diploma / Engineering in a relevant technical field

Are You a Technical Leader Who Can Run Service Smarter?

We are looking for an experienced Service Manager to take complete ownership of our Head Office service and spares operations.

This is not a role for someone who only allocates engineers and follows up on complaints. We need a senior technical leader who can manage people, understand machinery, handle customer escalations, make sound decisions, and run service with discipline and accountability.

About Hari Chand Anand & Co.

Established in 1910, Hari Chand Anand & Co. is a 116-year-old, family-run B2B organisation serving the garment and manufacturing industry. We offer industrial sewing machinery, automation, spare parts, service, installation, and technical support.

Key Responsibilities

• Lead a team of approximately 40 engineers and technical personnel.
• Oversee breakdown service, installations, preventive maintenance, commissioning, demonstrations, and technical support.
• Assign the right engineer to each job based on technical capability, priority, and workload.
• Review open and long-pending cases, fix clear ownership, and drive timely closure.
• Guide engineers on complex machinery and technical issues.
• Handle critical customer escalations and resolve them professionally.
• Build discipline, accountability, and strong reporting within the service team.
• Develop engineers through technical guidance, training, and regular performance reviews.
• Work closely with the Spares team to ensure critical parts are available and supplied on time.
• Own spare parts sales, AMC, paid service, and other service-led business opportunities.
• Coordinate with Sales, Spares, Inventory, Procurement, and Management to keep customer support running smoothly.
• Identify recurring machine issues and service bottlenecks, and take corrective action.
• Use service data, reports, CRM, and dashboards to improve operational control and decision-making.

Candidate Profile

• 15+ years of experience in industrial machinery, mechatronics, automation, or a similar technical service environment.
• 5+ years of experience leading a technical or service team.
• Proven experience managing 3040+ engineers or technicians.
• ITI qualification at minimum; Diploma or Engineering preferred.
• Strong grasp of industrial machinery and troubleshooting, with working knowledge of mechanical, electrical, electronic, pneumatic, motor, sensor, or automation systems.
• Experience in customer service, technical escalations, spare parts, AMC, and paid service.
• Strong people-management and decision-making ability.
• Comfortable with CRM, Excel, dashboards, and structured service reporting.
• Able to handle multiple service priorities without constant supervision.

Preferred Industry Background

Candidates from industrial sewing, textile, or garment machinery, mechatronics, industrial automation, packaging machinery, CNC, printing machinery, factory automation, special-purpose machinery, or similar capital equipment industries will be preferred.

Exact industry experience is not mandatory if you bring strong machinery knowledge and proven service leadership.

What We Are Looking For

Someone who understands both machines and people. A person who can speak technically with engineers, professionally with customers, and clearly with management.

Someone who can work out why a case is pending, decide what action it needs, assign responsibility, and ensure closure.

Above all, a hands‑on service leader who works smartly, takes ownership, and can build a dependable technical team.