Service Manager

Technovision Engineers Pvt. Ltd.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Travel allowance

Career growth

Learning culture

Job summary

Technovision Engineers Pvt. Ltd. in Pune seeks a seasoned Service Engineer to lead installations, commissioning of Vertical Reciprocating Conveyors (VRC), and coordinate pan-India service calls.

You will plan AMC schedules, arrange resources, maintain equipment records, train users, and collaborate with Design/Purchase/Production/Quality to resolve issues and drive product improvements.

Qualifications

• Diploma/Degree Electrical/Electronic Engineering (or relevant field).
• Experience: 10–12 years of service/maintenance experience.

Responsibilities

• Get input on Installations and Commissioning completion of Vertical Reciprocating Conveyor (VRC).
• Allocate resources to carry out service schedules.
• Be proactive and converse with customer for preventive and daily maintenance.
• Prepare exhaustive daily and preventive maintenance for all products to be reviewed every six months.
• Ensure trainings to users with clear documentation.
• Workout annual maintenance (AMC) proposals.
• Plan AMC schedules and execute them.
• Attend customer service calls and coordinate with support teams for closure of calls.
• Present monthly status of customer complaints and issue resolutions.

Skills

Good communication

Customer orientation

Problem solving

Travel willingness

Education

Electrical Engineering Diploma

BE Electrical Engineering

Tools

MS Excel

MS Word

Job description

Location: Chikali Pune
Reporting To: Head of Service Dept/ CEO

General Profile

Should Have Knowledge of Machine/Automation/Control Panel Operation. Should be ready to

Travel Pan India. Able to Lead and Guide them and also handle Service Calls

Roles and Responsibilities

• Get input on Installations and Commissiong Completion of Vertical Reciprocating Conveyor (Goods Lift) VRC
• Allocate resources to carryout service schedules
• Be Proactive and Converse with Customer for Preventive and a daily Maintenance
• Prepare an Exhaustive Daily Maintenance and Preventive Maintenance for all Products to be reviewed Every six months
• Ensure Trainings to Users with Clear Documentation
• Workout Annual Maintenance (AMC) Proposals
• Arrange to send the AMC details at customers and get their confirmation
• Plan AMC Schedules and execute them
• Keep Proper Record machine/Equipment Wise for all Installations
• Attend Customer Service Calls and arrange for Solutions
• Coordinate with Customer Support Team for timely closure of all Service Calls
• Present the Status of Customer complaints on monthly basis
• Coordinate with Stake holders -Design/Purchase/Production/Quality for issue resolutions and Inputs for Product Improvements
• Monitor Change management and Ensure implementation If Required
• Reduce the Customer Complaints by working on Root Cause and Correction analysis
• Set up and Manage Control Room concept for Service Calls

Good communication and coordination skills.

Customer-oriented approach with attention to detail.

Strong knowledge of MS Excel, Word, and email communication.

Basic understanding of sales processes and order management.

Ability to work under pressure and manage multiple tasks.

Good organizational and documentation skills.

Required Qualifications & Skills

Qualification / skills Requirement
Education: Diploma /Degree Electrical / Electronic Engineering (or relevant field).

Experience: 10– 12 years of relevant experience in service/maintenance. Preferably in

BE/Diploma Preferably in Electrical Engineering

Technical Skills: Knowledge of [specific machinery/product], troubleshooting, and preventive maintenance.

Soft Skills : Good communication skills, customer orientation, problem-solving ability.
Other: Willingness to travel extensively to customer locations.

About the Company

Technovision Engineers Pvt. Ltd. is a reputed ISO 9001:2015 certified manufacturer of Material

Handling Equipment and Lean Manufacturing Solutions in India. Our expertise spans Vertical

Reciprocating Conveyors (VRC), Material Lifts, Industrial Goods Lifts, Pipe & Joint Systems,

Belt Conveyors, and a wide range of Lean Manufacturing Equipment such as FIFO racks, line

side racks, trolleys, assembly tables, coated pipes, roller tracks, and metal joints. With in

house manufacturing facilities including an extrusion coating line, headquartered in Pune, with sales offices in Chennai and Delhi, we are expanding to Gujarat, Kolkata, and Bangalore, and

have a growing international presence with exports to Abu Dabu.

• Competitive salary + travel allowance
• Fast career growth in a growing engineering company
• Supportive team & learning culture

If you are passionate about machines, maintenance, and customer service

excellence, this is your chance!