General Manager Service

Sapwood Ventures; Chennai District; On-site; INR 4,200,000 - 6,400,000; Full time

Job summary

Sapwood Ventures in Chennai is seeking a General Manager Service to lead regional service operations and drive performance across the dealership network. You will shape the service strategy, oversee workshops, and ensure high customer satisfaction and strong P&L results.

The role demands a long proven track record in vehicle service, ability to build high-performing teams, and proficiency with CRM/DMS tools and digital business practices.

Qualifications

• Minimum 15 years in vehicle service functions.
• At least 3 years in a service head/department head role in an automobile dealership.
• BE/BTech/AMIE/Diploma in Mechanical/Automobile Eng. required.
• Experience with Commercial Segment Vehicles is mandatory.

Responsibilities

• Prepare an action plan to meet the regional financial targets and monitor progress.
• Oversee workshop activities and optimize vehicle flow and shop floor efficiency.
• Drive customer satisfaction and retention programs to improve Delight Index.
• Lead new initiatives to improve dealership operations and customer experience.
• Provide guidance to regional service teams for strategy and performance implementation.
• Be custodian of the regional P&L management.
• Coordinate with TML Service Officials and audit service quality.
• Authorize disposal of scrap and hazardous waste per HO directives.

Skills

Team building

Interpersonal skills

Digital orientation

Customer centricity

Analytical skills

Dealership operations

Education

BE/BTech/AMIE/Diploma in Mechanical/Automobile Eng

Tools

CRMDMS

MS Office

Job description

Job Title: General Manager Service

Work Location: Chennai

Reports to: Chief Operating Officer

Desired Profile

• Requisite Experience: Minimum 15 years of experience in Vehicle Service function, with a minimum 3 years of experience in a similar role as a service head or department head role, with any leading automobile dealership.
• Educational Qualification: BE/B Tech/AMIE/Diploma in Mechanical/Automobile Engineering is required.
• Age below 50 years is preferred.
• Ability to build high-performing teams.
• Excellent business networking and interpersonal skills.
• Familiarity with modern business practice and digital orientation.
• Customer centricity and quality orientation.
• Excellent analytical skills to evaluate financial and non-financial performance.
• Familiarity with Commercial Segment Vehicles is a mandatory requirement.

Key Responsibilities

• Prepare an action plan to meet the financial target of the region based on market conditions, monitor the achievements, take corrective action if the target is not achieved.
• Observe Workshop activities like vehicle flow, outflow and residual vehicles in the shop floor and initiate actions for any debottlenecking that may be required.
• Drive innovative customer satisfaction /retention programs to deliver greater Customer Delight Index.
• Lead the implementation of any new initiatives required to improve dealerships& operations and customer experience.
• Provide overall guidance to the regional service team for the effective implementation of service strategy and performance.
• Be the custodian of the overall P&L management of the region.
• Liaison with TML Service Officials.
• Drive periodic service process audits to assess service quality in the units and initiate improvement actions as required.
• Authorise of disposal of scrap and used oil as per internal circular from HO, also arrange disposal of Hazardous waste.
• Monitor Creditors & debtors with in approved limit.Oversee the deployment and utilisation of assets.

Knowledge required

• Ability to make business forecast and budget for the service department
• Able to analyse data and take corrective actions if required
• Able to train, develop and motivate department employees
• Has an eye for detail and is a process champion
• Understand CRMDMS
• PC literate (Ms Office)