Customer Service Officer

AU Small Finance Bank; Solan; On-site; INR 250,000 - 450,000; Full time

Job summary

AU Small Finance Bank in India is seeking a dedicated Customer Service professional to manage day-to-day operations and ensure high customer satisfaction.

You will develop and implement service strategies, collaborate with internal teams to resolve issues, and analyze feedback to drive improvements in the customer experience.

The role also focuses on maintaining accurate records of interactions and identifying efficiency gains through targeted changes.

Qualifications

• Manage customer service operations and seek high customer satisfaction.
• Develop and implement effective customer service strategies to improve overall customer experience.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and provide insights to enhance customer service operations.
• Maintain accurate records of customer interactions and transactions.
• Identify areas for improvement and implement changes to increase efficiency.

Responsibilities

Job description

• Manage customer service operations to ensure high levels of customer satisfaction.
• Develop and implement effective customer service strategies to improve overall customer experience.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and provide insights to enhance customer service operations.
• Maintain accurate records of customer interactions and transactions.
• Identify areas for improvement and implement changes to increase efficiency.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.