Customer Service Officer

AU Small Finance Bank; Dadri; On-site; INR 300,000 - 600,000; Full time

Job summary

AU Small Finance Bank in Dadri, Uttar Pradesh, is seeking a dedicated customer service professional to manage daily operations and drive high levels of customer satisfaction. The role requires developing and implementing effective service strategies, collaborating with internal teams to promptly resolve issues, and analyzing feedback to continuously improve the customer experience.

You will maintain detailed records of customer interactions and transactions, identify improvement opportunities,

Responsibilities

• Manage customer service operations to ensure high levels of customer satisfaction.
• Develop and implement effective customer service strategies to improve overall customer experience.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and provide insights to enhance customer service operations.
• Maintain accurate records of customer interactions and transactions.
• Identify areas for improvement and implement changes to increase efficiency.

Job description

• Manage customer service operations to ensure high levels of customer satisfaction.
• Develop and implement effective customer service strategies to improve overall customer experience.
• Collaborate with internal teams to resolve customer complaints and issues promptly.
• Analyze customer feedback and provide insights to enhance customer service operations.
• Maintain accurate records of customer interactions and transactions.
• Identify areas for improvement and implement changes to increase efficiency.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.