Walk-in | Service Manager

Ramkay Tvs; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Ramkay Tvs in Chennai is seeking a Service Center Manager to lead and drive all workshop activities, from fault diagnosis to delivery of customer service. The role emphasizes maintaining 5S standards and a clean, pleasant environment.

The position focuses on closing customer complaints within 48 hours, guiding the service team to uphold quality operations, training staff to reduce attrition, and promoting AMC/RS awareness among serviced customers.

Responsibilities

• To build and lead the service center to achieve all targets.
• Ensure 5S at the service center and maintain a clean, pleasant atmosphere.
• To conduct QLQD audit and maintain standard at the SC.
• Ensure customer complaint closures within 48 hours.
• Monitor complaints raised through internal PSF and close within 48 hours.
• Ensure the service team maintains quality operations from receipt to delivery.
• Train the team and ensure low attrition at workshop.
• Conduct promotional activities.
• Manage all workshop activities including fault diagnosis, repairs, servicing, reception, and delivery of customer service.
• Promote AMC & RS awareness to all serviced customers.
• Manage and monitor equipment AMC and DIGI-related mobiles, printers; ensure WIFI in working condition.
• Manage and monitor the warranty process and ensure parts are sent every 15 days.
• Ensure 7-day operation and strict timing in workshop operation.
• Adhere to Government norms to maintain workshop by following all safety measures.

Job description

Role & responsibilities

To build & lead to achieve all the service center target.

Ensuring 5Sservice center and the atmosphere is maintained clean & pleasant.

To conduct QLQD audit and maintain standard sat the SC.

Ensuring customer complaint closure within 48 Hours

Monitor complaint raised through the internal PSF; ensure all the complaints are closed within 48 hours.

Ensure the service team maintains the quality operation from receiving the customer to delivery of the vehicle.

Training the team & ensuring low attrition at workshop.

To conduct promotional activity

Managing all workshop activities including, diagnosing faults, repairs& servicing of vehicles to standard and reception activities and delivery of the customer service process.

Promoting AMC & RS Awareness to all the serviced customers.

Managing &monitoring the equipment AMC and DIGI related mobiles, printer; WIFI in working condition.

Managing &monitoring the warranty process & ensure to send the parts every 15 days.

Ensuring7-dayoperation&followstricttiminginworkshop operation.

Adhere Government norms to maintain workshop by following all the safety measure.