Service Engineer

Growth For Impact; Lucknow; On-site; INR 200,000 - 320,000; Full time

Job summary

Growth For Impact in Lucknow seeks a hands-on service operations professional to improve dealership service inflow, minimize complaint escalations, and drive process discipline across the workshop.

The role emphasizes strict SOP adherence, timely warranty claims, accident-vehicle turnaround under 10 days, and maintaining same-day delivery at 95%, with ongoing technician coaching (OJT).

Responsibilities

• Implement and follow the SOP to increase the service inflow at the dealership
• Minimize customer complaint escalation to HQC
• Repeat job analysis to be done and counter measure to be executed
• Accident vehicle turnaround time should be maintained less than 10 days
• Same day delivery to be maintained at 95%
• OJT to be given to the technician
• Timely submission of warranty claims
• Monitor PSF calls and maintain Customer Satisfaction level above 85%
• Implement service reminders and appointment system
• Dissatisfied customer follow-up and closures to be done
• Implement best practice at workshop
• Submit new product failure reports on time
• Complete field fix activity before timeline
• Share PDI feedbacks to area managers on weekly basis
• Conduct competition study and share feedback
• Achieve spares target
• Maintain SAR above target
• Sell VAS to all customers
• Do RSA and insurance renewal at workshop

Job description

ROLE

• Implement and follow the SOP to increase the service inflow at the dealership
• Minimize customer complaint escalation to HQC
• Repeat job analysis to be done and counter measure to be executed
• Accident vehicle turnaround time should be maintained less than 10 days
• Same day delivery to be maintained at 95%
• OJT to be given to the technician
• Timely submission of warranty claims
• Monitor PSF calls and maintain Customer Satisfaction level above 85%
• Implement service reminders and appointment system
• Dissatisfied customer follow-up and closures to be done
• Implement best practice at workshop
• Submit new product failure reports on time
• Complete field fix activity before timeline
• Share PDI feedbacks to area managers on weekly basis
• Conduct competition study and share feedback
• Achieve spares target
• Maintain SAR above target
• Sell VAS to all customers
• Do RSA and insurance renewal at workshop

BENEFITS

• No benefits or perks mentioned