Service Business Manager

Mahindra And Mahindra Ltd.; Bengaluru; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Mahindra & Mahindra Ltd. seeks a seasoned service engineer to analyse vehicle complaints, rectify defects, and manage warranties across the dealer network. The role focuses on maintaining service quality, implementing processes with channel partners, and developing secondary channels.

The candidate should have a BE and 5+ years in automotive service, with experience in training service managers and coordinating with partners.

Qualifications

• Bachelor of Engineering degree required.
• 5+ years of experience in automotive service/engineering.
• Experience with channel partners and service processes.
• Training of service managers and engineers.

Responsibilities

• Analyse the technical complaints of vehicles in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet-based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feedback on company and competitors' products.
• Provide special service support for strategic customers with channel partners.
• Coordinate spare parts orders by channel partners to meet inventory targets.
• Oversee spare parts inventory management.
• Manage service guarantees at dealerships.
• Conduct monthly visits to ASC and monitor performance with ASC coordinator.
• Organise monthly service camps.
• Update M Response data during customer visits.

Skills

Spare parts inventory management

Warranty handling

Channel partner management

Training of service managers

Education

Bachelor of Engineering

Job description

Select how often (in days) to receive an alert:

• Analyse the technical complaints of the vehicle in the field.
• Rectify defects in vehicles / overhaul aggregates.
• Maintain and handle internet based warranty.
• Ensure implementation of service processes at channel partners.
• Development of secondary channel.
• Feed back on companys as well as competitors products.
• Training of service managers.
• Work out special service support for strategic customers with channel partners.
• Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target.
• Secondary network for spare parts sales.
• Guide channel partners for manpower/facilities/equipment optimisation.
• Ensure profitability of workshops of channel partners.
• MIS on service.
• Spare parts inventory management.
• Manging service gaurantee at the dealership.
• Monthly visit to ASC and monitor his performance along with ASC coordinator.
• Service camps on monthly basisc.
• Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Bachelor of Engineering

General Experience

5 years and above

Critical Experience

Job Segment: Engineer, Automotive, Engineering