BESS Service Executive

LOOM SOLAR PVT. LTD.

Faridabad District

On-site

INR 350,000 - 600,000

Full time

14 days+

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Benefits offered by this job

Competitive salary with performance incentives

Continuous learning and professional training

Career growth opportunities

Job summary

LOOM SOLAR PVT. LTD. seeks a TRC Executive specializing in solar inverter and battery support. The role involves troubleshooting customer issues and managing complaints efficiently to ensure high satisfaction.

Ideal candidates should possess technical knowledge in solar energy, strong communication skills, and experience in customer service. The position offers a full-time commitment with a chance to grow in India's renewable energy sector.

Qualifications

Basic understanding of solar inverters, batteries, and electrical systems.
Knowledgeable in multimeter usage and fault analysis preferred.
Strong verbal communication skills, especially in Hindi.

Responsibilities

Handle customer calls regarding complaints and troubleshoot issues.
Register and manage complaints in the CRM system.
Coordinate with dealers for installation and commissioning support.

Skills

Technical troubleshooting

Customer handling

Communication skills

Problem-solving ability

Multi-tasking under pressure

Education

Diploma / ITI / B.Tech in Electrical / Electronics / Renewable Energy

Tools

CRM tools

MS Excel

Job description

Job Title

TRC Executive – Solar Inverter & Battery Support

Job Location

Loom Solar – Faridabad, Haryana

Job Type

Full-Time

Industry

Renewable Energy / Solar Energy

Experience Required

1–4 Years

Salary

Best in Industry + Performance Incentives

About the Company

Loom Solar is one of India’s fastest-growing solar energy companies, focused on providing innovative and reliable solar solutions for residential and commercial customers. With a strong distribution network, advanced manufacturing capabilities, and a customer‑first approach, Loom Solar is driving India’s clean energy future.

We are looking for technically strong and customer‑focused professionals who are passionate about renewable energy and problem‑solving.

Job Summary

The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead‑acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction. This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.

Key Responsibilities

Technical Support & Troubleshooting
- Handle inbound and outbound customer calls regarding inverter and battery complaints
- Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
- Guide customers and dealers with installation checks and basic troubleshooting
- Support field technicians and service engineers in issue resolution
- Resolve issues related to:
  - Solar inverters
  - Lithium batteries
  - Lead‑acid batteries
  - Installation and connectivity
  - Product performance complaints
Complaint Management
- Register and manage complaints in CRM/ERP systems
- Ensure timely closure of service tickets as per TAT
- Escalate unresolved issues to senior technical teams
- Coordinate spare parts and replacement dispatch with logistics teams
- Maintain accurate documentation of service activities and resolutions
Dealer & Technician Coordination
- Provide installation and commissioning support to dealers and electricians
- Conduct technical guidance and orientation sessions for channel partners
- Support remote commissioning activities and technical queries
Customer Experience
- Maintain professional and empathetic communication with customers
- Ensure high customer satisfaction through timely and accurate support
- Reduce repeat complaints through proper diagnosis and guidance
Process Improvement
- Identify recurring technical issues and report trends
- Share customer feedback with product and quality teams
- Suggest improvements in troubleshooting SOPs and service processes

Required Skills

Technical Skills
- Basic understanding of:
  - Solar inverters
  - Lithium batteries
  - Lead‑acid batteries
  - Solar system installation
  - Electrical troubleshooting
- Knowledge of multimeter usage and fault analysis preferred
- Familiarity with CRM tools and MS Excel
Soft Skills
- Strong communication and customer handling skills
- Good problem‑solving ability
- Strong follow‑up and coordination skills
- Ability to work under pressure and manage multiple complaints
Educational Qualification
- Diploma / ITI / B.Tech in:
  - Electrical
  - Electronics
  - Renewable Energy
  - Related Technical Field