Service Manager

Tekskills; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tekskills is seeking an experienced Linux and JBoss middleware specialist in Chennai to manage end-to-end service delivery, ensure SLA/KPI targets, and oversee RHEL/Unix administration. The role includes installing, configuring, deploying, patching, and upgrading JBoss EAP/WildFly, while leading incident management and governance of production changes.

The candidate will coordinate offshore/onshore support teams, monitor performance with Dynatrace/AppDynamics/Nagios/Splunk, and ensure

Qualifications

• Experience in Linux and JBoss middleware service delivery.
• Proficient in ensuring SLA, KPI, availability, and performance targets.
• Oversee RHEL/Unix administration.
• Manage JBoss EAP/WildFly installation, configuration, deployment, patching and upgrades.
• Lead critical incident management, troubleshooting, and RCA.

Responsibilities

• Govern production changes, releases, migrations and deployment activities.
• Lead offshore/onshore support teams and manage vendors.
• Monitor infrastructure and application performance using Dynatrace, AppDynamics, OEM, Nagios and Splunk.
• Monitor JVM performance, memory utilization, server health and application response times.
• Handle security, vulnerability remediation, patching, access controls and compliance.
• BFSI environment experience is preferred.

Skills

Linux

Jboss middleware

RHEL/Unix

Incident management

Vendor management

Application monitoring

Security remediation

Tools

Dynatrace

AppDynamics

Nagios

Splunk

OEM

Job description

Key Responsibilities:

• Manage end-to-end Linux and JBoss middleware service delivery.
• Ensure SLA, KPI, availability and performance targets.
• Oversee RHEL/Unix administration.
• Manage JBoss EAP/WildFly installation, configuration, deployment, patching and upgrades.
• Lead critical incident management, troubleshooting and RCA.
• Govern production changes, releases, migrations and deployment activities.
• Lead offshore/onshore support teams and manage vendors.
• Monitor infrastructure and application performance using Dynatrace, AppDynamics, OEM, Nagios and Splunk.
• Monitor JVM performance, memory utilization, server health and application response times.
• Handle security, vulnerability remediation, patching, access controls and compliance.
• BFSI environment experience is preferred.