Technical Service Manager

L7Commerce; Ernakulam; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

L7Commerce in India seeks a senior operations/SRE professional with 10+ years of experience in production operations, service management, or related tech roles. You will oversee enterprise systems, incident response, and governance for a distributed eCommerce platform.

You should have deep knowledge of Java microservices, API management, Kafka-based event streams, Azure Integration Services, and ESB concepts to design resilient, observable operations and drive continuous improvement.

Qualifications

• 10+ years of experience in production operations, service management, or related tech roles.
• Familiarity supporting a custom-built eCommerce platform in a distributed environment.
• Strong technical understanding of Java microservices, API management, Kafka, Azure Integration Services, and ESB concepts.

Responsibilities

• Incident management (P1/P2), SWAT calls, stakeholder communications.
• Problem management and driving root-cause analyses to closure.
• SOP/runbook authoring and operational governance.
• Observability and ops practices: logs, metrics, traces, alerting hygiene, dashboards, error budgets.

Skills

Production operations

Service management

Technical operations

SRE-adjacent roles

Distributed systems

Tools

Java microservices

Kafka

Azure Integration Services

API management

ESB concepts

Job description

Job Description

10+ years of experience in production operations, service management, technical operations, or SRE‑adjacent roles in enterprise systems.

Familiarity supporting a custom‑built eCommerce platform in a distributed environment.

Strong technical understanding of Java microservices architecture, API management, event streaming/messaging using Kafka, Azure Integration Services (Logic Apps, Service Bus, Event Grid, etc.), and ESB concepts (routing, transformation, orchestration, canonical models).

Responsibilities

• Incident management (P1/P2), SWAT calls, stakeholder communications.
• Problem management and driving root‑cause analyses to closure.
• SOP/runbook authoring and operational governance.
• Strong understanding of observability and ops practices: logs, metrics, traces, alerting hygiene, dashboards, error budgets.