Service Management Lead

Tata Consultancy Services; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an experienced IT Service Manager to oversee service management and governance, infrastructure operations, and incident and problem handling.

The role emphasizes stakeholder management, service transition and change management, compliance, and handling requests. The ideal candidate will drive improvements across processes and align IT services with business goals.

Qualifications

• ITIL, ServiceNow, Windows/Linux, VMware, AD, Networking, Storage, Backup, Monitoring tools, leadership and stakeholder management.

Responsibilities

• Service Management & Governance
• Infrastructure Operations
• Incident & Problem Management
• Vendor & Stakeholder Management
• Service Transition & Change Management
• Compliance & Request Management

Skills

ITIL

ServiceNow

Windows/Linux

VMware

AD

Networking

Storage

Backup

Monitoring tools

Leadership & Stakeholder Mgmt

Job description

Role & responsibilities:

Key Responsibilities

Service Management & Governance, Infrastructure Operations, Incident & Problem Management, Vendor & Stakeholder Management, Service Transition & Change Management, Compliance & Request Management.

Required Skills & Experience

ITIL, ServiceNow, Windows/Linux, VMware, AD, Networking, Storage, Backup, Monitoring tools, leadership and stakeholder management.

Preferred candidate profile

SLA achievement, uptime, MTTR, change success rate, CSAT, vendor performance.