Service Introduction Consultant - Associate Principal Consultant

Unisys; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Unisys is seeking a Service Introduction Consultant – Associate Principal Consultant to guide customers through assessment, discovery, service introduction, and readiness activities. You will collaborate with executives, delivery teams, and stakeholders to transform strategy into actionable roadmaps and measurable outcomes.

The role requires strong consulting capabilities, workshop facilitation, and experience in operational readiness and service management.

Qualifications

• Bachelor's degree or equivalent in Business, IT, Service Management, or related field.
• Experience in consulting, service introduction, transition, transformation, operational readiness, or IT service management environments.
• Strong workshop facilitation, stakeholder engagement, business analysis, and presentation skills.
• Experience preparing executive reports, recommendations, and roadmap documentation.

Responsibilities

• Facilitate discovery workshops, orientation sessions, and rapid value assessments.
• Engage with client and delivery teams to understand objectives, maturity, requirements, risks and readiness.
• Gather and validate information from stakeholders and sources; establish current-state baselines.
• Develop high-level business cases, ROI models and value realization frameworks.
• Create transformation roadmaps and present findings to stakeholders.
• Coordinate service introduction activities and ensure alignment across teams.

Skills

Workshop facilitation

Stakeholder engagement

Business analysis

Presentation skills

Consulting experience

ITIL familiarity

Education

Bachelor's degree or equivalent

Tools

ITIL

Job description

What success looks like in this role

Job Title: Service Introduction Consultant – Associate Principal Consultant

Location: Bangalore

Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.

Our Vision: Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs: Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly.

Position Summary

The Service Introduction Consultant is responsible for guiding customers through assessment, discovery, service introduction, and readiness activities that enable successful adoption of new services and operational capabilities. The role combines consulting, stakeholder engagement, business analysis, operational readiness, and value realization disciplines to help clients transform strategy into actionable roadmaps and measurable outcomes.

Key Responsibilities

• Discovery and Assessment: Facilitate discovery workshops, orientation sessions, and rapid value assessments.
• Work with client and delivery teams to understand business objectives, operational maturity, requirements, risks, and readiness.
• Gather, analyze, and validate information from stakeholders, documentation, and operational data sources.
• Establish current-state baselines and identify opportunities for improvement.
• Consulting and Service Introduction: Act as the primary consulting interface between customers, delivery teams, and solution stakeholders.
• Support introduction of new services, operating models, and service management capabilities.
• Develop practical recommendations that align business goals with operational requirements.
• Ensure service introduction activities are coordinated, structured, and outcome focused.
• Reporting, Roadmaps and Value Realization: Prepare assessment, maturity, and recommendation reports for customer leadership teams.
• Develop high-level business cases, ROI models, and value realization frameworks.
• Create transformation roadmaps that prioritize initiatives and define next steps.
• Present findings, recommendations, and executive summaries to stakeholders.
• Stakeholder Management: Build trusted relationships with customer executives, SMEs, project teams, and service delivery organizations.
• Facilitate workshops, reviews, interviews, and governance sessions.
• Manage expectations and ensure alignment across multiple stakeholder groups.

#LI-RB1

You will be successful in this role if you have:

• Required Qualifications: Bachelor's degree or equivalent experience in Business, Information Technology, Service Management, or a related discipline.
• Experience in consulting, service introduction, transition, transformation, operational readiness, or IT service management environments.
• Strong workshop facilitation, stakeholder engagement, business analysis, and presentation skills.
• Experience preparing executive reports, recommendations, and roadmap documentation.
• Ability to work in international, customer-facing, and matrix organizations.
• Preferred Qualifications: ITIL certification or equivalent service management knowledge.
• Experience with digital workplace, transformation, user experience, or operational improvement initiatives.
• Knowledge of business case development, ROI modelling, and maturity assessments.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants:

Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity