Senior ServiceNow Data Model Specialist

Unisys India Private Limited; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Unisys India Private Limited is seeking a Senior Engineer - ServiceNow Data Model Specialist to drive functional management and service modeling within ServiceNow from its Bangalore location.

The role bridges business requirements with technical teams, focusing on service catalogs, offerings, workflows, approvals, and operating models, while ensuring alignment with ITIL and ITSM practices for overall governance and continuous improvement.

Qualifications

• 4–6 years of relevant experience or equivalent combination of education and experience.
• Strong functional knowledge of ServiceNow: Platform, Service Catalog, Offerings, Workflow Management, Approval Processes, Resolver Group Structures, Service Model Design, and Service Management.
• Strong IT Service Management knowledge and ITIL knowledge; ability to gather and document requirements.

Responsibilities

• ServiceNow Functional Management: manage requests and enhancements; document requirements and translate into specs.
• Requirements Analysis: assess requests for improvements and impact on operating models; prepare BRD/PRD for implementation.
• SLA and KPI Design: define SLAs, design KPIs, support governance reporting.
• Workflow Governance: manage workflow design and approvals for Change, Problem, Request Fulfilment.
• Service Model Design: develop service offerings, catalogs, approval groups, support models.

Skills

ServiceNow

Service Catalog

Workflow Management

Approval Processes

Resolver Group Structures

Service Model Design

ITIL

Business Analysis

Education

Any degree

Tools

ServiceNow Platform

CMDB

ITSM Tools

Job description

ServiceNow Data Model Specialist - Senior Engineer Service Management

What success looks like in this role:

Job Title: ServiceNow Data Model Specialist - Senior Engineer Service Management

Location: Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision:

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

Curiosity: We embrace the unknown and continuous learning. Creativity: We look past routine ways of doing things. Client-Centricity: Our clients’ success is our success. Integrity: We act ethically and honestly.

Role Mission Responsible for the functional management and service modeling activities within ServiceNow, ensuring that Service Management requirements are properly translated, documented, and prepared for implementation within the platform. This role serves as the bridge between business requirements and technical implementation teams, ensuring that service structures, catalogs, approval workflows, and operating models are accurately represented within ServiceNow.

Key Responsibilities

ServiceNow Functional Management

Manage ServiceNow-related requests and enhancements. Perform functional analysis of Service Management requirements. Ensure requirements are documented and translated into implementation-ready specifications. Support continuous improvement initiatives within the platform.

Requirements Analysis

Analyze requirements for new capabilities. Review requests for service improvements. Assess impact to existing service structures and operating models. Prepare business requirements for implementation teams.

SLA and KPI Design

Define new Service Level Agreements (SLAs). Design and maintain Key Performance Indicators (KPIs). Ensure ServiceNow service models support reporting and governance requirements. Support measurement and performance management capabilities.

Workflow Governance

Manage and support workflow design and approvals for: Change Management Problem Management Request Management Service Request Fulfilment. Ensure workflows remain aligned with Service Management standards and operational requirements.

Service Model Design

Develop and maintain: Service Offerings Service Catalog Structures Resolver Groups Approval Groups Support Models. Support the operational design of new and existing services within ServiceNow.

Implementation Support

Complete implementation workbooks for new services and capabilities. Coordinate with technical teams responsible for platform configuration. Provide guidance on functional requirements. Validate configurations against business requirements.

Governance and Continuous Improvement

Participate in governance activities related to service modeling. Identify opportunities for process optimization. Ensure solutions align with Service Management best practices. Support ongoing service model maturity initiatives.

#LI-RB1

You will be successful in this role if you have:

• Any degree and 4-6 years' relevant experience OR equivalent combination of education and experience
• ServiceNow Strong functional knowledge of: ServiceNow Platform Service Catalog Service Offerings Workflow Management Approval Processes Resolver Group Structures Service Model Design Service Management
• Strong IT Service Management knowledge
• Strong ITIL knowledge
• Understanding of Service Catalog Management
• Understanding of Service Offerings
• Understanding of CMDB concepts
• Understanding of ITSM operational processes
• Business Analysis and Documentation
• Ability to gather and document requirements.
• Translate business needs into functional specifications.
• Build implementation-ready documentation.
• Work effectively with both business and technical teams.

Important Clarification

This role does not require deep technical development expertise in ServiceNow and is not expected to perform complex platform configuration or development activities directly. The primary responsibility is to: Analyze Model Document Govern Coordinate implementation For complex technical configurations, this role works alongside specialist ServiceNow engineering teams.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys' EEO commitment here .

Experience Level

Senior Level