Service Onboarding Implementation Lead

Unisys India Private Limited; Bengaluru; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Unisys is seeking an Onboarding Implementation Lead in Bangalore to drive end-to-end onboarding of new operating companies into the Get Service model. You will coordinate discovery, design service models, and manage transitions from planning through go-live and hypercare.

The role requires strong ITIL knowledge, service-management leadership, and experience coordinating multiple workstreams with senior stakeholders. This is a functional leadership role, not a development position.

Qualifications

• Any degree and 6+ years of relevant experience (or equivalent).
• Strong ITIL knowledge and practical experience in service onboarding and operational transitions.
• Experience coordinating multiple workstreams and managing cross-functional teams.

Responsibilities

• Lead end-to-end onboarding of new operating companies into the Get Service model.
• Coordinate discovery sessions and document business/operational requirements.
• Design service models and ensure alignment with standards and operating requirements.
• Define onboarding transition plans and manage risks, issues, and escalations.
• Coordinate UAT and deployment readiness activities for go-live.
• Facilitate onboarding training and adoption of processes and procedures.
• Monitor onboarding performance during hypercare and stabilization.
• Provide executive-level status reporting and governance across onboarding.

Skills

Service Management

ITIL

Stakeholder Management

Project Coordination

ServiceNow

Onboarding

Education

Any degree

Tools

ServiceNow

CMDB

Job description

Get Service Onboarding Implementation Lead - Associate Principal Service Management

What success looks like in this role: Job Title: Get Service Onboarding Implementation Lead - Associate Principal Service Management Location : Bangalore

Who we are:

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com .

Our Vision:

Enhancing people’s lives through secure, reliable advanced technology.

Our Core Beliefs:

Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.

Role Mission

Responsible for leading and coordinating the complete onboarding of an operating company into the Get Service operating model, acting as the primary point of contact between business stakeholders, subject matter experts, and technical teams. This role owns the end-to-end onboarding process and is accountable for ensuring successful delivery from discovery through implementation, go-live, and hypercare.

Key Responsibilities

• Onboarding Leadership
  Lead the end-to-end onboarding of new operating companies into the Get Service model. Serve as the primary coordination point between stakeholders, SMEs, project teams, and technical delivery teams. Drive onboarding activities from planning through operational stabilization.
• Discovery and Requirements Gathering
  Conduct discovery workshops. Facilitate requirements gathering sessions. Document business and operational requirements. Identify dependencies, risks, and onboarding constraints.
• Service Model Design
  Guide the mapping of: Services Processes Service catalog entries Resolver groups Operating models Support structures Ensure service structures align with organizational standards and operating requirements.
• Transition Management
  Define and manage onboarding transition plans. Coordinate onboarding activities across multiple stakeholder groups. Track onboarding milestones and deliverables. Manage risks, issues, and escalations throughout onboarding activities.
• User Acceptance Testing and Deployment
  Coordinate User Acceptance Testing activities. Support defect management and resolution processes. Prepare organizations for production deployment. Coordinate go-live readiness activities.
• Training and Adoption
  Coordinate training sessions. Facilitate onboarding workshops. Support adoption of processes and operating procedures. Ensure readiness of support teams and stakeholders.
• Hypercare and Stabilization
  Monitor onboarding success following deployment. Coordinate hypercare activities. Track stabilization metrics. Ensure successful transition into steady-state operations.
• Governance and Reporting
  Provide executive-level status reporting. Maintain onboarding governance. Manage risks, dependencies, assumptions, and escalations. Present progress updates to leadership stakeholders.

You will be successful in this role if you have:

• Any degree and 6-8 years’ relevant experience OR equivalent combination of education and experience

Required Knowledge and Experience

• Service Management Expert understanding of IT Service Management. Strong ITIL knowledge and practical experience. Experience with service onboarding and operational transitions.
• ServiceNow Functional Knowledge Strong knowledge of: Service Catalog structure Assignment Groups Resolver Group design Business Service models Service Offerings User Groups Roles and Access Controls SLA frameworks Reporting and Dashboards CMDB fundamentals Stakeholder Management Experience working with senior business stakeholders. Ability to coordinate multiple workstreams. Strong communication and facilitation skills. Experience managing cross-functional teams.

Important Clarification

This is primarily a functional and service-management leadership role , not a platform development role. The resource is expected to: Define Coordinate Model Govern Manage implementation The resource is not expected to perform ServiceNow development, coding, scripting, or technical configuration activities.

Equal Opportunity Employer

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] . US job seekers can find more information about Unisys’ EEO commitment here .

Experience Level Mid Level